Ratings based on 983 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff are very nice people and helpful.. But the hotel is old fashion, you have to clean your own room and go get your own towel.. No place to place garbage..
Comment from Hotel Management
21 Nov 2024 by antwel, Hotel Management
Thank you for your feedback! We truly value your input and are committed to making your stay as enjoyable as possible. If there’s anything specific we could do to improve your overall score and enhance your experience, please let us know. Your satisfaction is our top priority!
by A verified traveler
Posted 13 Nov 2024
Good experience
Comment from Hotel Management
15 Nov 2024 by antwel, Hotel Management
Thank you for your feedback! We truly value your input and are committed to making your stay as enjoyable as possible. If there’s anything specific we could do to improve your overall score and enhance your experience, please let us know. Your satisfaction is our top priority!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 8 Nov 2024
Overall experience was good. It was a comfortable stay, would recommend.
Comment from Hotel Management
8 Nov 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 7 Nov 2024
Great!
Comment from Hotel Management
8 Nov 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 5 Nov 2024
No cleanliness.
Comment from Hotel Management
5 Nov 2024 by antwel, Hotel Management
I want to personally apologize for the cleanliness issues you encountered during your stay with us. We take full responsibility for not meeting the high standards you expect and deserve.Ensuring a clean and comfortable environment for all our guests is one of our top priorities, and I regret that we fell short in your experience. Please be assured that I am addressing this with our team to prevent similar situations in the future.If there's anything we can do to make up for this inconvenience or if you have further feedback, please let us know. We value your input and hope to have the opportunity to restore your trust in us.
by A verified traveler
Posted 2 Nov 2024
Nothing. It doesn’t fit into 3 star hotel.
Horrible room maintenance- dusty carpets, dusty room , mosquitoes, flies everywhere in room.
Comment from Hotel Management
5 Nov 2024 by antwel, Hotel Management
Thank you for sharing your experience with us, and please accept my sincerest apologies for the disappointing state of your room. It is truly disheartening to learn that we fell so far below the standards you rightfully expected, especially regarding room cleanliness and maintenance.The issues you mentioned, including dusty carpets, overall room cleanliness, and pests, are not reflective of the level of service we aim to provide. I take full responsibility and am addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements.Please let us know if there is anything we can do to make amends for your experience. We appreciate your feedback and hope for an opportunity to better serve you in the future.
by A verified traveler
Posted 1 Nov 2024
I love this property
Comment from Hotel Management
5 Nov 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 27 Oct 2024
We waited 2 and half hour to check in , which our check in was at 3. Nancy was so unprofessional and was no help to the case. Her attitude was so horrible. My daughter was disrespected by her because she asked for the basketball, not only was she polite by saying excuse me because she was talking to another guest. She than tell the guest telling her " i was talking" very rudely and giving her a mean look. Mind you she is a 10 year little girl. She than argues with another guest that wasnt unhappy of the service himself. She was also saying rude comments to him in front of many guest.The area not only had wasp but every where by the back room. I didnt feel like she had a great attitude towards the guest.
Comment from Hotel Management
28 Oct 2024 by Antwel, Hotel Management
Dear [Guest's Name],Thank you for taking the time to share your concerns. I am truly sorry to hear about your experience during check-in and the unprofessional behavior you and your daughter encountered with Nancy. It’s completely unacceptable for any guest, especially a child, to feel disrespected or uncomfortable during their stay.I appreciate your feedback about the long wait time and the issues with the wasps in the area. Your experience is important to us, and I will be addressing these matters with our management team to ensure we improve our service and maintain a welcoming environment for all guests.I sincerely apologize for the distress this caused you and your family. Please let me know if there’s anything I can do to make this right for you.Thank you again for bringing this to my attention.
