Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
When I walked into my room I was hit with an overwhelming musty smell. I don't know if the carpet needs to be changed out but it was bad. The room was dirty in general. I honestly got the vibe that housekeeping probably swapped out the sheets on the last visit and that was about the extent of their cleaning. I wanted to leave after seeing the room but I stayed because the reservation was nonrefundable. Needless to say, I don't think I'll be staying at a Hyatt location again.
Comment from Hotel Management
7 Jan 2025 by antwel, Hotel Management
Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the unpleasant experience you encountered, particularly with the room’s condition and cleanliness. This does not align with the high standards we strive to maintain.Please know that your concerns have been shared with our housekeeping and maintenance teams for immediate attention. We value your feedback as it helps us improve, and I hope you’ll reconsider giving Hyatt another chance to provide the exceptional stay you deserve.
by A verified traveler
Posted 6 Jan 2025
Likes: Price for 2 bedroom suite. Staff was especially nice. Considerate, helpful, hospitable. Room was clean. Property was clean, quiet and safe.
Dislikes: Breakfast schedule unclear.
Comment from Hotel Management
6 Jan 2025 by antwel, Hotel Management
Thank you for choosing to stay with us! We hope you had a pleasant experience. If you have any recommendations on how we can make your future visits even better, we'd love to hear them. We look forward to welcoming you back soon.
by A verified traveler
Posted 5 Jan 2025
Honestly, I’ll let her think about it. Customer service the front desk representative the rooms look like apartment complex.
Comment from Hotel Management
6 Jan 2025 by antwel, Hotel Management
Thank you for choosing to stay with us! We hope you had a pleasant experience. If you have any recommendations on how we can make your future visits even better, we'd love to hear them. We look forward to welcoming you back soon.
by A verified traveler
Posted 29 Dec 2024
Large accommodations and friendly staff
Room was not very clean. Trash had spilled outside the room and was not picked up. Dirty towels left on ground outside of room. One toilet was clogged when we arrived. It was not fixed until the next day.
Comment from Hotel Management
29 Dec 2024 by antwel, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. While I’m pleased to hear you appreciated our accommodations and friendly staff, I sincerely apologize for the cleanliness issues and maintenance delays you encountered.This is not the standard of service we aim to provide, and I assure you that we are addressing these concerns with our team to ensure they are not repeated.We value your business and hope to have the opportunity to provide you with a more seamless experience in the future. Please feel free to reach out directly if there’s anything further we can do to make amends.
by A verified traveler
Posted 29 Dec 2024
One of the worst properties that my family and I have stayed at. The rooms are dirty, the floors have stains and nothing seemed to be as clean as portrayed on photos. We stayed two nights and we requested blankets for the sofa bed but were told there were no more blankets. We requested towels the second night but were told there was only one person working and laundry was not done. The only convenient thing about this place was that it was close to tons of shops and restaurants.
Comment from Hotel Management
29 Dec 2024 by antwel, Hotel Management
Thank you for sharing your candid feedback about your recent stay. I am truly sorry to hear about the cleanliness issues and service shortcomings you experienced. Your comments regarding the room conditions, lack of blankets, and towels are deeply concerning and do not reflect the standards we strive to uphold.I appreciate your note about our convenient location, but it’s clear we fell short in other critical areas during your visit. Please know that I am addressing these issues with our team to ensure improvements are made promptly.We value your feedback and would appreciate the opportunity to restore your trust in us. Should you wish to discuss this further, please feel free to contact me directly.
by A verified traveler
Posted 26 Dec 2024
This particular room missed some of its usual kitchen accoutrements. But we have stayed here twice and will likely return. It’s near family and very convenient for shopping etc.
Comment from Hotel Management
27 Dec 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
by A verified traveler
Posted 16 Dec 2024
Liked how quite the area was
Comment from Hotel Management
19 Dec 2024 by antwel , Hotel Management
Thank you for choosing to stay with us! We hope you had a pleasant experience. If you have any recommendations on how we can make your future visits even better, we'd love to hear them. We look forward to welcoming you back soon.
by A verified traveler
Posted 12 Dec 2024
Rooms were dirty, food crumbs in cabinets, big water spot stains on the blankets, both showers bath soap was empty and there was no caffeinated coffee. I told the front desk about both on my first day of a two day stay and it never got taken care of.
Big cockroach in the kitchen.
Comment from Hotel Management
13 Dec 2024 by antwel, Hotel Management
I sincerely apologize for the issues you experienced during your stay. The cleanliness, missing amenities, and the presence of a cockroach are unacceptable, and I take full responsibility for these oversights. I understand your frustration, especially after notifying the front desk, and I am truly sorry that we did not address them promptly.Your feedback is invaluable, and we are taking immediate steps to ensure these issues are resolved. I hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by antwel, Hotel Management
Thank you for your feedback! We truly value your input and are committed to making your stay as enjoyable as possible. If there’s anything specific we could do to improve your overall score and enhance your experience, please let us know. Your satisfaction is our top priority!
by A verified traveler
Posted 1 Dec 2024
Loved the location & the quiet place to rest & to host some family who lives nearby.
Comment from Hotel Management
2 Dec 2024 by antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again
