Ratings based on 1,783 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property was a lot older than I thought. The rooms were old and outdated and the bathroom was so small. The view was nice and that’s the only positive thing I can say. For the price you pay you would think it would be more modern. Valet took an hour finding my car before I left. I had to go outside and ask them what was going on after an hour had passed. Also, overnight parking is over $50! You would think for that price valet would be on top of things. I’d def never stay here again :(
by A verified traveler
Posted 2 Jan 2025
Kevin the front desk greeted us and was very professional and friendly. However, we were very unhappy because the shower water was not hot, and it took over 10 mins for it to get warm. The sink water was warmer than the shower. I provided feedback to the front desk when I checked out the following day. Other than the water, our room was clean, and our city view was nice.
Comment from Hotel Management
2 Jan 2025 by The Fairmont Dallas Team, Hotel Management
Dear Kimberly,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team
by A verified traveler
Posted 1 Jan 2025
Needed towels because the ones I received had hair on them and were stained . They told me to come down to get new ones. The keurig coffee machine was not working and sent me another one that also didn’t work . Kitchen was closed so no coffee unless I go to Starbucks . 3 star hotels at least offer coffee to their customers. Will not return to the Fairmount Dallas . It should be a two star hotel versus four .
Comment from Hotel Management
2 Jan 2025 by Jeislor, Hotel Management
Ha Phuong, Thank you for your honest review. We are saddened to know that your stay did not surpass your expectations. We sincerely apologize for the experience you had, and we hope that one day you will return to Fairmont Dallas in which we promise to make your stay memorable!
by A verified traveler
Posted 31 Dec 2024
I had to call the front desk for body wash and shampoo. We had trouble with the AC. Otherwise nice and clean hotel.
Comment from Hotel Management
1 Jan 2025 by Jeislor, Hotel Management
Nabil, Thank you for your review. We are saddened to hear that you your stay was not 5 stars. We have informed our respective teams of the items missed during your stay. We hope to welcome you back soon in hopes of getting it right.
by A verified traveler
Posted 31 Dec 2024
Excelent
Comment from Hotel Management
31 Dec 2024 by Jeislor, Hotel Management
Franciso, Thank you for your wonderful review! We hope to welcome you back soon!
by A verified traveler
Posted 31 Dec 2024
We enjoyed staying at the Fairmont, even though it was just a short stay.
Comment from Hotel Management
31 Dec 2024 by Jeislor, Hotel Management
Meriville, Thank you for review! We hope to welcome you back soon to enjoy a longer stay! Happy NYE!
by A verified traveler
Posted 30 Dec 2024
Excellent service and views
Comment from Hotel Management
31 Dec 2024 by Jeislor, Hotel Management
Naomi, Thank you for your review! We are happy to hear that you enjoyed your stay with us! We hope to welcome you back soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Jeislor, Hotel Management
Glen, Thank you for your review! We are happy you enjoyed your stay with us! We hope to welcome you back soon!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Front Office Team, Hotel Management
Zhili, we are sad to hear that you did not enjoy your stay with us. Our managment will reach out to you shortly.
by A verified traveler
Posted 29 Dec 2024
The hotel is pretty run down and feels drab. They haven't renovated in a LONG time. The rooms and hallways had peeling paint on the doors and rims and just felt really sad and run down. It was clean and the beds were comfortable but the pillows haven't been changed since like the 90's like the decor and the rugs. It was walking distance to the Aquarium which is why we stayed there and felt pretty safe. It had a Starbucks on the bottom floor which was also nice, but probably won't be staying there again. The Renaissance was better.
Comment from Hotel Management
31 Dec 2024 by Jeislor, Hotel Management
Thank you for your review Natalia. We are sadden to know that you did not enjoy your stay. We are currently under renovation. We hope to welcome you back when it is complete around 2027! Happy NYE !
