Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Had a very noisy bathroom exhaust, staff does not speak English.
Reception staff was OK, breakfast spread is good
Comment from Hotel Management
19 Nov 2024 by Assistant General Manager, Hotel Management
Dear Brinder,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team, and I was wondering who you encountered that did not speak English. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ivette T.
by A verified traveler
Posted 13 Nov 2024
We loved our stay! Clean and comfortable!
Comment from Hotel Management
13 Nov 2024 by Assistant General Manager, Hotel Management
Hi Justin,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ivette T.
by A verified traveler
Posted 11 Nov 2024
great value compared to other hotels in the same area, plus it includes an awesome breakfast with your stay.
Comment from Hotel Management
12 Nov 2024 by Assistant General Manager, Hotel Management
Dear Steve,We thank you for sharing about your most recent stay with us and we thank you for choosing to stay with us.We look forward to your next visit.Sincerely,Ivette T
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Assistant General Manager, Hotel Management
Dear Breona,We thank you for sharing about your most recent stay with us and we thank you for choosing to stay with us.We look forward to your next visit.Sincerely,Ivette T
by A verified traveler
Posted 5 Nov 2024
Would stay again
Comment from Hotel Management
8 Nov 2024 by Assistant General Manager, Hotel Management
Dear Javier,Thank you for sharing your feedback about your most recent stay with us. We thank you for choosing to stay with us and we look forward to your next visit.Ivette T,
by A verified traveler
Posted 27 Oct 2024
The AC about froze us out and that was awesome!!
Rooms are very outdated. Not enough plugins and could not screen cast to the TV. The water in the sink wouldn't get hot.
Comment from Hotel Management
28 Oct 2024 by Sandra Scanlan- Front Office Manager, Hotel Management
Thank you for taking the time to leave us this feedback. We will pass this on to upper management.
by A verified traveler
Posted 27 Sep 2024
Liki it
Comment from Hotel Management
28 Sep 2024 by Assistant General Manager, Hotel Management
Dear Juan,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ivette T.
by A verified traveler
Posted 22 Sep 2024
The front desk clerk was sleeping when we arrived and it took him a few minutes to wake up.
Comment from Hotel Management
23 Sep 2024 by Sandra - Front Office Manager , Hotel Management
Ms. Gill,We are so sorry to hear you had this experience at check in. We will definitely be investigating this and addressing this situation. I have brought this to the attention of the management team.
by A verified traveler
Posted 22 Sep 2024
Close to Lava Cantina.
Comment from Hotel Management
25 Sep 2024 by Assistant General Manager, Hotel Management
Dear Ed and Sarah,,Thank you for sharing your feedback with us. We thank you for choosing to stay with us. We look forward to your future stay with us.Ivette T.
by A verified traveler
Posted 15 Sep 2024
I was quickly checked in, but upon arriving in my room, I noticed a terrible noise coming from the AC unit. No way would I be able to sleep. I went back to the service desk, told them of the issue and she immediately moved me to a new room. The whole process took only a few minutes. I didn’t have to wait for maintenance, they just took care of the customer. I always appreciate excellent customer service. Overall, though I only stayed 1 night, the experience was pleasant.
Comment from Hotel Management
15 Sep 2024 by Assistant General Manager, Hotel Management
Dear Michelle,We thank you for sharing your feedback about your most recent stay with us. I have shared your comments with our Engineering Team, and we look forward to your visit next time you are in the area!Ivette T.
