Ratings based on 251 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Ok nice
by A verified traveler
Fees for clean towels and cookware???
Posted 26 Jul 2024 on HotelsThe room itself was fine but NEVER in my life have I booked an extended stay that sold the cookware that should come with the booking.
In addition, i booked for a week and when I asked for clean towrls, I was told there's a charge for that, too
Comment from Hotel Management
31 Jul 2024 by j, Hotel Management
I am so sorry that we did not meet your expectations with regard to items in the room. Our property was changed to a Select Suites and so things have changed with regard to our amenities. We do hope to see you again.
by A verified traveler
You get what you pay for
Posted 2 Jun 2024 on HotelsGranted, this experience was in the aftermath of a really bad storm, our experience was less than ideal after all the stress we already endured. The room was muggy. There were some mini roach sightings -- leaving us feeling uneasy and dirty. The elevator wasn't always working; that was unnerving.
Again, we had just been through 3 days of no electricity in summer so we were grateful for some relief but we did also wish picked another hotel
Comment from Hotel Management
2 Jun 2024 by Hotel Management , Hotel Management
Dear Guest, We deeply regret that your experience at our hotel during such a challenging time fell short of expectations. It is unacceptable that you encountered issues with room conditions, roaches, and elevator functionality, especially given your circumstances. Please accept our sincere apologies for any discomfort and inconvenience caused. We understand your concerns and are actively addressing them to prevent similar occurrences in the future, particularly during challenging situations. We value your feedback and hope you will consider giving us another chance to provide you a much better experience. Sincerely,Hotel Management
by A verified traveler
Awesome eclipse
Posted 10 Apr 2024 on HotelsThe eclipse was amazing and the hotel made it fun
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 29 Dec 2023
by A verified traveler
Posted 28 Nov 2023
by A verified traveler
Posted 12 Nov 2023
Bed and wi-fi was good. That's about it. They charge extra for stuff for the kitchen, new replacment towels/linens and no shampoo/conditioner or free breakfast.
Comment from Hotel Management
13 Nov 2023 by Hotel Management , Hotel Management
Dear Scott Q, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns regarding charges for amenities have been shared with our team to understand what went wrong. It is great to know how much you enjoyed our comfortable beds and wifi services. We are always striving to improve our guest experience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2023
Unique?
Comment from Hotel Management
24 Oct 2023 by Hotel Management , Hotel Management
Dear Brice, Thank you for taking the time to share your feedback with us. We apologize if your stay didn't meet your expectations. We always aim to provide every guest with the excellent experience expected of us, and we're sorry if we fell short in that regard. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
by A verified traveler
Booked Unavailable Room
Posted 6 Oct 2023 on HotelsSome how I was able to book and pay for a room that was not available and didn't know until I arrived. Very frustrating and inconvenient.
Comment from Hotel Management
8 Oct 2023 by Hotel Management, Hotel Management
Dear Dezmond, We apologize for the reservation issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management
