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Embassy Suites by Hilton Dallas DFW Airport North

3.5 star property
Family-friendly hotel with free breakfast and airport shuttle service

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Dallas DFW Airport North

Lobby
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Room service
  • Parking available
The price is P8,422
P9,609 total
includes taxes & fees
Dec 29 - Dec 30

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Balcony

55-inch Smart TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed, Balcony

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Penthouse, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 102 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 43 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for King, Deluxe Suite, Balcony

55-inch Smart TV with satellite channels, TV, pay movies

King, Deluxe Suite, Balcony

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Two Double and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite Two Double and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Corner

55-inch Smart TV with satellite channels, TV, pay movies

Room, 1 King Bed with Sofa bed, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite One King and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite One King and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

55-inch Smart TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

55-inch Smart TV with satellite channels, TV, pay movies

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch Smart TV with satellite channels, TV, pay movies

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Hyatt Place Dallas/Grapevine

Pool
Breakfast included
Free airport shuttle
Pet friendly
8.4 out of 10, Very Good, (1065)
The price is P5,587
P6,350 total
includes taxes & fees
Dec 27 - Dec 28
Hyatt Place Dallas/Grapevine
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About the neighborhood

Map
2401 Bass Pro Dr, Grapevine, TX, 76051

What's nearby

  • Grapevine Mills Mall - 19 min walk
  • Great Wolf Lodge Waterpark - 3 min drive
  • LEGOLAND® Discovery Center - 3 min drive
  • Meow Wolf Grapevine - 3 min drive
  • Gaylord Texan Convention Center - 3 min drive

Getting around

  • DFW Airport North Station - 6 min drive
  • Centreport Station - 15 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 6 min drive

Restaurants

  • ‪Food Court - ‬17 min walk
  • ‪Chili's Grill & Bar - ‬2 min drive
  • ‪Rainforest Cafe - ‬18 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Whataburger - ‬7 min walk

About this property

Embassy Suites by Hilton Dallas DFW Airport North

Family-friendly hotel near Grapevine Mills Mall
You can look forward to free cooked-to-order breakfast, a free roundtrip airport shuttle, and a grocery/convenience store at Embassy Suites by Hilton Dallas DFW Airport North. The on-site American cuisine restaurant, Hallfords, offers lunch and dinner. In addition to a free daily manager's reception and shopping on site, guests can connect to in-room WiFi (surcharge), with speed of 25+ Mbps.
You'll also find perks like:
  • An indoor pool
  • Limo/town car service, self parking (surcharge), and express check-out
  • Express check-in, a porter/bellhop, and a front-desk safe
  • A TV in the lobby, a gift shop, and an elevator
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 329 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and travel cribs
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch HDTVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per night)

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times
  • Limo/town car service
  • Uncovered self parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Hallfords

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 28,469 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.98 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 4.95 per night (rates may vary)
  • Uncovered self parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites DFW Airport
Embassy Suites Hilton Dallas DFW Airport North Hotel Grapevine
Embassy Suites DFW Airport North/Outdoor World Grapevine
Embassy Suites DFW Airport North/Outdoor World Hotel
Embassy Suites DFW Airport North/Outdoor World Hotel Grapevine
Embassy Suites DFW North/Outdoor World
Embassy Suites Hilton Dallas DFW Airport North Grapevine
Embassy Suites by Hilton Dallas DFW Airport North Hotel
Embassy Suites by Hilton Dallas DFW Airport North Grapevine

Frequently asked questions

Does Embassy Suites by Hilton Dallas DFW Airport North have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Embassy Suites by Hilton Dallas DFW Airport North?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Dallas DFW Airport North on Dec 29, 2024 start from P 8,421.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Dallas DFW Airport North pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 35 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Dallas DFW Airport North?

Self parking is available for USD 20.00 per night.

What time is check-in at Embassy Suites by Hilton Dallas DFW Airport North?

Check-in start time: 4 PM; Check-in end time: 2:00 AM.

What time is check-out at Embassy Suites by Hilton Dallas DFW Airport North?

Check-out is at 11 AM.

Does Embassy Suites by Hilton Dallas DFW Airport North provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6:00 AM–10:30 PM at scheduled times.

Where is Embassy Suites by Hilton Dallas DFW Airport North located?

This family-friendly Grapevine hotel is located near the airport, within 1 mi (2 km) of Grapevine Mills Mall, SEA LIFE Grapevine Aquarium, and LEGOLAND® Discovery Center. Gaylord Texan Convention Center is 1.7 mi (2.8 km) away.

Embassy Suites by Hilton Dallas DFW Airport North Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1044 reviews" "
Rating 8 - Good. 185 out of 1044 reviews" "
Rating 6 - Okay. 104 out of 1044 reviews" "
Rating 4 - Poor. 68 out of 1044 reviews" "
Rating 2 - Terrible. 72 out of 1044 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

WILLIAM

Stayed 1 night in Dec 2024

8/10 Good

Ardian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Luz, Tulsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Judy the breskfast was not warm
Stayed 1 night in Dec 2024

10/10 Excellent

Parker

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Nov 2024

4/10 Poor

Mikki

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Overall the staff was friendly. Heater did not work properly in room, shower and walls in bedroom appeared dirty, hair dryer was old and had visible damage. Continental breakfast was okay if you went through the omelet line however, food in restaurant was no good. Husband had to send back overcooked and bland steak. Would have enjoyed the indoor pool if it was heated and/or had a hot tub. Overall appearance of the inside was old and run down. Positive was the location to various attractions nearby.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ricky, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and clean. The staff was very polite and helpful.
Stayed 1 night in Dec 2024

4/10 Poor

Gerardo

Traveled with partner
Liked: Cleanliness
Booked a king premium suit and got to check in and the gave me a double because the ran out of king suites i had booked 5 days in advance
Stayed 1 night in Dec 2024

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, super friendly and helpful Loved the convenient location The rooms were open concept with plenty of space Parking was easy Will definitely stay here again
Stayed 2 nights in Dec 2024

8/10 Good

Jiro

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel needs some renovations. It’s nice but in some things looks old.
Stayed 1 night in Dec 2024

6/10 Okay

Alicia

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The receptionist was not very nice upon arrival I am a Hilton honors guest and had a stroke recently and forgot to purchase under Hilton honors and was told that I was not going to get my points for my stay and had to show proof I was a Hilton honors guest to get my free water.
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with plenty of space. Loved the breakfast, especially the chef-cooked omelet! Special thanks to shuttle driver, Alex, who offered to take us and bring us back from downtown Grapevine so we could see the parade. He was a lifesaver, as we had trouble getting a rideshare to pick us up in a timely manner; some even cancelled on us! Alex is a valuable staff member at Embassy Suites. Didn't like having to pay for parking. Otherwise, we loved the place!
Stayed 1 night in Dec 2024

6/10 Okay

Krysta

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel for a very short stay. Rooms were good size but housekeeping didn’t come clean when I left room. Starbucks is located inside hotel which is a plus, but their machines were broken. Staff was very nice and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely
Stayed 2 nights in Nov 2024

8/10 Good

Sandra, Lincoln

Stayed 2 nights in Oct 2024

6/10 Okay

Kenya

Liked: Staff & service
The heat wasn’t working properly in our room.
Stayed 1 night in Nov 2024

10/10 Excellent

Kyoung Tak

Liked: Cleanliness
good
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Had just come from a 24-hr flight. Suite was well appointed and comfortable. Staff helpful. Breakfast was very good.
Stayed 1 night in Nov 2024

8/10 Good

Robin, Bossier City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent…Rooms were very clean…
Stayed 2 nights in Nov 2024

4/10 Poor

marci

Traveled with partner
Liked: Cleanliness, staff & service
Checking in was great at 3:00. Once I got to my room opened the door was hit in the face with heater on high. I tried to turn on the A/C, it didn’t work. I called the front desk, couldn’t get an answer. I went down stairs talked to the manager finally around 8:30pm someone came to fix it. I discovered balls of hair behind the bathroom door. It looked like someone had taken scissors and cut the couch cushion. There was also a sticker from the bottom of someone’s shoe stuck to our snack tray. I complained to the front desk. She took notes, but nothing was ever done. The next day our room was never tended to and our snack tray was never refilled till about 9 o’clock at night. I’m not usually a complainer, but I did find this to be a bit much.. It was also my husband’s 60th birthday And wasn’t quite what I had in mind for a nice hotel stay to celebrate.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The place was quiet and in a nice area. The breakfast buffet was excellent and offered many different options
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Lakeshia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outdated. The staff was not friendly. I would not stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Amelia B, El paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helped us in all we needed. Hotel needs a little TLC in some areas, but overall great experience.
Stayed 2 nights in Nov 2024