Ratings based on 809 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Some staff can be better, I was checking in and the person next to me had a great check in. Mine was poor very unwelcoming. It is hard to sleep because of hwy noise. The room I had kept getting hot!
Comment from Hotel Management
18 Nov 2024 by Ruth Front Desk Manager, Hotel Management
Dear Bhrayan,We are sorry to hear that your check in process was not welcoming. Providing the highest level of customer service is our number one goal, we are truly sorry to hear that was not your experience.On your next trip we will give you complimentary breakfast. We hope to welcome you again soon.
by A verified traveler
Posted 7 Nov 2024
Always a great stay.
Comment from Hotel Management
7 Nov 2024 by Front Desk Team, Hotel Management
Dear LaDarrius, Thank you for choosing to stay with us,We hope to welcome you back soon.Have a great day!
by A verified traveler
Posted 3 Nov 2024
Internet did not work. Response to resolve was slow and not much support there. Had a meeting to attend via call but could not do it properly due to lack of internet access. The dining options in the hotel was not good and the food was below average. But the staff in general were very cordial and supportive.
Comment from Hotel Management
4 Nov 2024 by Front Desk Team, Hotel Management
Dear Siladitya,We apologize for any inconvenience you experienced while in our property, Providing the highest level of service and great customer satisfaction we will ensure we speak to each department to ensure this never happens again, Once again we are sorry your stay was below average. We hope to accommodate you here again soon.
by A verified traveler
Posted 28 Oct 2024
I am a repeat customer. It is always an enjoyable and relaxing experience!
Comment from Hotel Management
29 Oct 2024 by Assistant General Manager, Hotel Management
Dear Denetta,Thank you for sharing your feedback about your most recent stay with us. We hope you had a wonderful stay with us. We look forward to your future stay with us.Kindest regards,
by A verified traveler
Posted 20 Oct 2024
.
Comment from Hotel Management
21 Oct 2024 by Front Desk Team, Hotel Management
Dear Jodi,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of improving the service.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Ruth Front Desk Manager, Hotel Management
Dear Desha,Thank you for the positive review, it is always encouraging to hear form those who matter most- You!We hope to accommodate you here again soon.
by A verified traveler
Posted 16 Oct 2024
A lot of dinning options
Comment from Hotel Management
16 Oct 2024 by Ruth , Hotel Management
Dear Omar, Thank you for your feedback, it is always encouraging to hear it from those who matter most- you! Thank you! And we hope to accommodate you here again.
by A verified traveler
Posted 13 Oct 2024
The property was well kept & lobby was very nice. Very disappointed that we was demoted from a king bed to double beds- we was told that it was overbooked & wasnt told this at check in. We found out when we got to the room. There also some stains on lamp shade & curtain that looked like blood stains.
Comment from Hotel Management
14 Oct 2024 by Ruth, Hotel Management
Dear Melissa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 11 Oct 2024
I wished the fan would have stayed on continually for the noise factor - small child crying & walls are thin.
Comment from Hotel Management
11 Oct 2024 by Ruth Front Desk Manager, Hotel Management
Dear Angela, We apologize about the bad experience. It is our number one priority to ensure all our guest have a pleasant experience, we will talk and rectify the situation and ensure this does not happen again. We hope to accommodate you here again soon!
by A verified traveler
Posted 26 Sep 2024
Great area good pricing.
Comment from Hotel Management
26 Sep 2024 by Ruth V Front Office Manager , Hotel Management
Dear Antonio, Thank you for choosing to stay with us, we hope to accommodate you here again soon!
