Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
We had a air vent that was coated in dust. There was black mold in back of the toilet. The chairs were stained. The bathroom floor was filthy
It was convenient to where we had to be each day and it was nice having the food bar opened in the evening
Comment from Hotel Management
25 Nov 2024 by Juan, Hotel Management
Sorry to not meet expectations, I will get with our Housekeeping management team regarding this issues. This is not our standard here at the Courtyard Addison. Have a wonderful rest of your day.
by A verified traveler
Posted 24 Nov 2024
The staff was GREAT, room was great, location and cleaning was fantastic. One observation that could improve, as a gift at check in I was given a water battle and a little bag of nuts, nice, but that is something that could be available in the room with a couple of bottle of waters complementary, knowing that a water bottle is around 10 cents, so a gift at the desk of 10 cents its not that impresive. If you give a gift for being a member of the hotel, something like a cookie or something a bit more valuable (dont have to be much) but a nice cookie might at a nice touch to it and not a 10 cents bottle of water. Besides that we had a great stay and will definitely book the hotel again, this was just more of a suggestion.
Comment from Hotel Management
25 Nov 2024 by Victor, Hotel Management
Thank you so much for your feedback! I can ensure you that it will be taken into account. We hope to host your next trips.
by A verified traveler
Posted 24 Nov 2024
Television stations and guide were not synced together
Comment from Hotel Management
25 Nov 2024 by Victor , Hotel Management
Thank you for your feedback. We will try to have this TV issue fixed. Hope to see you again in the future!
by A verified traveler
Posted 18 Nov 2024
Great customer service
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Victor, Hotel Management
Perfect score! Thank you!
by A verified traveler
Posted 13 Nov 2024
It was ok the rooms need remodeling and hallway carpet needs to be updated.
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
Thank you for your review, we're in the middle of that. Have a wonderful reset of your day.
by A verified traveler
Posted 6 Nov 2024
Great stay great room great customer service
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
Thank you so much. See you on your next trip!
by A verified traveler from San Antonio
Posted 4 Nov 2024
Wish we knew property was being renovated -- the renovation noise was an issue.
Comment from Hotel Management
4 Nov 2024 by Juan, Hotel Management
I do apologize for the renovation we're holding at our location. We inform to all our guest of this renovations from 9am - 6pm upon check-in. Hope to see you again on your next travels.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Juan, Hotel Management
Thank you very much for the perfect score!
