Ratings based on 784 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Took 25 minutes to check-in even though no one else was checking in or out while we were there. According to the front desk person, they weren't sure if the room we were being given was clean or not even though it was almost an hour after check-in time. What would have happened if we had gotten there right at check-in time? Would we have had to wait an hour and a half for them to clean it?
Once we finally got checked in, the room was ok, although the layout was a little weird. There were also a few bugs in the room. We found a massive roach in the morning, but he was dying.
The bathroom in our room was a handicap bathroom which is OK, even though we did not request it, but the way the shower was setup it got the entire floor of the bathroom wet. The showerhead was pointed directly at the shower curtain with no way to point it any way other than that. There was no tub or edge to stop the water, so the water just went everywhere.
The breakfast was OK, but nothing special.
The door at the end of the hallway near our room did not lock at night so that was a bit concerning since the hotel was right next to a convenience store and had lots of random people walking through the parking lot. Pretty sketchy.
Overall, not a great experience for what we paid, but I guess I should expect that in Dallas.
Comment from Hotel Management
19 Nov 2024 by Lee Roy Russell, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is incredibly valuable as we strive to provide a better experience for all of our guests.The extended wait during check-in and uncertainty regarding room readiness are unacceptable, and we deeply regret the inconvenience this caused. We will review our processes with the front desk and housekeeping teams to ensure rooms are properly prepared and assigned in a timely manner.We are also sorry to hear about the pest issue and the condition of the bathroom in your room. A clean and comfortable environment is our top priority, and we will address these matters immediately with our housekeeping and maintenance teams. Additionally, we’ll review the shower setup in our accessible rooms to improve functionality and prevent water from spilling onto the floor.The security concern regarding the hallway door is being escalated to our management team for urgent attention to ensure the safety and peace of mind of our guests.We regret that breakfast did not meet your expectations and that the overall experience fell short of the value you anticipated. We hope you’ll consider giving us another opportunity to provide the quality stay you deserve.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Lee Roy Russell, Hotel Management
"Thank you for your kind words! We're so glad to hear you had a pleasant experience with us. Your satisfaction is our top priority, and we can't wait to host you again in the future!"
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Lee Roy Russell, Hotel Management
"Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to create a welcoming and comfortable experience for all our guests, so it’s wonderful to know we met your expectations. We look forward to hosting you again soon!"
by A verified traveler
Posted 28 Oct 2024
Could use more parking
Comment from Hotel Management
31 Oct 2024 by Lee Roy Russell, Hotel Management
Thank you for sharing your feedback with us. We understand that parking can be a challenge, and we’re sorry for any inconvenience this may have caused during your stay. Please know we’re exploring ways to improve the parking experience for our guests.We appreciate your feedback and look forward to welcoming you again for a more seamless experience.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Lee Roy Russell, Hotel Management
Thank you for choosing to stay with us. We hope your experience met your expectations, and if there’s anything we could improve, please feel free to let us know at any time. Your feedback helps us ensure a great stay for all our guests.We look forward to welcoming you back in the future!
by A verified traveler from Sand Springs
Posted 23 Oct 2024
When i arrived, it was later than the check-in time and my room wasn't ready. I had to wait thirty plus minutes. One of the staff members had to go check the room to make sure it was clean. When I got to my room, I noticed living bugs on the desk. I used my clorox wipes and clean them up.
Comment from Hotel Management
24 Oct 2024 by Lee Roy Russell, Hotel Management
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced during your stay, especially regarding the delay in getting your room ready and the cleanliness issue with the bugs you found on the desk. This is not the standard of service we aim to provide, and we understand how frustrating this must have been for you.We truly appreciate your patience in waiting for your room and for taking the initiative to clean up the bugs yourself, though we acknowledge that this should never have been necessary. Please rest assured that we will be addressing this issue with our housekeeping and pest control teams to prevent it from happening in the future.
by A verified traveler
Posted 19 Oct 2024
This place is noisy. The staff needs training. They totally screwed up the check in still not sure things are straightened out. How they get your name wrong when they copy your drivers license and run your credit card after you’ve given them your name and spelled it out is beyond me.
Comment from Hotel Management
21 Oct 2024 by Lee Roy Russell, Hotel Management
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your check-in process. We understand how frustrating it must have been to encounter such errors, especially after providing your information clearly. This is not the level of service we strive to deliver.Please rest assured that we are addressing this situation with our front desk team to ensure better training and attention to detail in the future. We value your feedback and will work hard to rectify any issues that remain from your check-in.If there is anything we can do to make your stay more comfortable or if you need further assistance, please don’t hesitate to reach out to our management team directly.Once again, we appreciate your feedback and hope to provide you with a more seamless experience moving forward.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Lee Roy Russell, Hotel Management
It sounds like you had a decent stay with nothing significant to note, which can be a good sign of consistency in service and quality. If there's ever anything specific you'd want to highlight or improve, feel free to share! Even small suggestions can help improve future experiences.
by A verified traveler
Posted 6 Oct 2024
nice
Comment from Hotel Management
7 Oct 2024 by Lee Roy Russell, Hotel Management
We hope you enjoyed your recent stay with us! While we didn’t receive any feedback from you, we always love to hear how we’re doing and if there’s anything we can improve to make your next visit even better.Thank you for choosing Comfort Suites West Dallas, and we look forward to welcoming you back in the future. If there's anything you need, please don’t hesitate to reach out!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Lee Roy Russell, Hotel Management
Thank you for staying with us recently. We noticed that you didn’t provide feedback after your stay, and we just wanted to check in. We strive to ensure that all of our guests have a comfortable and enjoyable experience, but if there was anything that didn’t meet your expectations, we would love to hear from you.Your feedback helps us improve, and we would be more than happy to address any concerns you might have had. Please don’t hesitate to reach out to us directly if there is anything we can do to assist you.We hope to welcome you back and provide a much better experience next time.
