Ratings based on 403 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
I checked in and checked out within 10 minutes. Sketchy people hanging around, lobby/breakfast area furniture peeling looks so bad. My room a/c was so loud there was no way I could sleep but it did drown out the loud noise from neighbors. Window shade, dresser and bathroom sink was all broken and no batteries in tv remote ….. horrible experience save your money.
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Joy,I am truly sorry to hear about the issues you encountered during your stay. This experience did not meet the standards we aim to provide, and I sincerely apologize for the discomfort and inconvenience caused by the loud A/C, broken items, and the condition of the common areas. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide you with a much better experience.
by A verified traveler
Posted 28 Sep 2024
I’m sure he could spend a few money to remodel this place. Completely dirty, furniture all torn up. Loud environment past midnight. Housekeeping was great just doesn’t clean right. Room was dusty, dirty and walls just need a whole freshen up. AC leaks all over.
Comment from Hotel Management
29 Sep 2024 by Sophia CSR, Hotel Management
Hi Manuel,I’m really sorry to hear about your experience. It’s unacceptable that the condition of the room and the environment didn’t meet your expectations. While I’m glad to hear housekeeping was helpful, it’s clear that more needs to be done regarding cleanliness and maintenance. Thank you for your feedback; we will take it seriously to address these issues and improve. I apologize for the discomfort this caused you during your stay.
by A verified traveler
Posted 10 Aug 2024
Good
Comment from Hotel Management
26 Aug 2024 by Sophia CSR, Hotel Management
Hi Rajiv,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Uncomfortable
Posted 29 Jul 2024 on Hotelsfurniture was old and outdated. really needs to be update restroom included.
Comment from Hotel Management
29 Jul 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 28 Jul 2024
Reasonably good
Comment from Hotel Management
29 Jul 2024 by Sophia CSR, Hotel Management
Hi Rajiv,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler from Laredo
Posted 23 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Sophia CSR, Hotel Management
Hi Juan,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 5 Jul 2024 on Hotels
Room was good. But had a musty smell but went away with air on. No light in pool lighting was very dim for night swim. Breakfast was great! But all chairs in dinning area were so worn out look bad and didn’t want to sit on them
Comment from Hotel Management
5 Jul 2024 by Sophia CSR, Hotel Management
Hi Jeanne,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
by A verified traveler
Not impressed
Posted 28 Jun 2024 on HotelsIt was a very outdated comfort inn. Bedvsheets w cigarette burns, carpet smell very old. I mentioned i8ght check out 1 day early when i checked in. The rep was quick to say oh no refunds since you already have a discount rate for using a vendor. I checked out 1 day early and sure enough no consideration. Or a credit or rather.
Comment from Hotel Management
30 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
