Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
They booked $100 on my credit card against incidentals. I have yet to receive credit back
Comment from Hotel Management
21 Nov 2024 by Brian Corwin, Hotel Management
William, thank you for taking the time to leave us a review, your 100 dollar deposit was refunded at check out, takes up to five buisness days for it to reflect on your account. We hope to see you again soon!
by A verified traveler
Posted 18 Nov 2024
Nice lookimg girls working the bar diwnstairs
Comment from Hotel Management
21 Nov 2024 by Brian Corwin, Hotel Management
Thank you for the review
by A verified traveler
Posted 10 Nov 2024
Everything was great. It’s conveniently located to shops and restaurants within walking distance. Love the cafe on site.
Comment from Hotel Management
11 Nov 2024 by Brian Corwin, Hotel Management
Keisha, thank you so much for this great review of our hotel, I am glad you enjoyed your stay with us! We can not wait for your next stay with us!
by A verified traveler from Miami
Posted 22 Oct 2024
Really nice and clean. We loved our stay.
Comment from Hotel Management
23 Oct 2024 by Brian Corwin, Hotel Management
Angnerys, thank you for the great review, we hope to see you again soon!
by A verified traveler from Alliance
Posted 21 Oct 2024
Rooms were extremely clean and pleasant throughout. Television (one of them) didn’t work (no signal) in the room but not that big of a deal. Breakfast in the morning however was quite confusing. Showed up and was told that I need a “voucher” for breakfast. I stated I didn’t have one but can I purchase one? I was told no… Okay.. Can I at least get a coffee to go? I was told no again… So be sure to have other dining options available if needed. Otherwise a great stay!
Comment from Hotel Management
23 Oct 2024 by Brian Corwin, Hotel Management
John, thank you for taking the time to leave us a review of our hotel from your stay! I want to aplogize for the confusion at breakfast, its a new procces we are running and just wasnt exucated properly and I apologize. I do hope you give us another chance to win you over!
by A verified traveler
Posted 21 Oct 2024
It was cute, a bit overpriced but not terrible.
Comment from Hotel Management
21 Oct 2024 by Brian Corwin, Hotel Management
Keenita, thank you for taking the time to leave us a review, I am happy you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 16 Oct 2024
It’s packed with conventions and the one thing I called ahead and wanted to do was to use the hot tub. The hot tub wasn’t even filled with water. I took pictures. I cannot believe they charged me over $150 for a room that does not even have what they advertise.
Comment from Hotel Management
16 Oct 2024 by Brian Corwin, Hotel Management
Ariana, thank you for taking the time to leave us feedback during your stay. I am sorry we didnt let you know about the hot tub going under maintmence prior to check in, we do hope you give us another chance to win you over! We hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Haris , Hotel Management
Good evening Mr./Mrs. Ziad, we would like to thank you for taking the time out and filling out the survey. We all as a team would like to apologize for the bad experience you had. We hope to see you again in the future to be able to make this right with a better stay. If you have any other information on what went wrong please feel free to email chplano.sales@ohospitalitymanagement.com
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Brian Corwin, Hotel Management
Daniel, thank you so much for the great review, we hope to see you again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Brian Corwin, Hotel Management
Zachary, thank you for the great review of our hotel, we look forward to seeing you soon!
