Ratings based on 981 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Kenneth,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler from LAKE CHARLES
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Angelina,Thank you so much for awarding us a positive rating for your stay at our Atrium Hotel & Suites DFW hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Darryl,Thank you for a perfect score rating during your stay at Atrium Hotel & Suites DFW. We are glad you enjoyed your stay. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are appreciated. We would love to host you again for your next visit.Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 19 Nov 2024
Safe, clean, comfortable, spacious and great service!!
Comment from Hotel Management
21 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Hector,Thank you for your excellent feedback! We're thrilled that you found our property safe, clean, comfortable, and spacious and that our service met your expectations. We look forward to welcoming you back for another great stay!Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 11 Nov 2024
Good stay
Comment from Hotel Management
13 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Martin,Thank you for your feedback! We're glad to hear that you had a good stay. We hope to welcome you back soon for an even better experience!Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 7 Nov 2024
The iron was broke. Everything was very old
Comment from Hotel Management
11 Nov 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Ed,Thank you for your feedback. We apologize for the inconvenience caused by the broken iron and the overall condition of the property. We take guest comments seriously and will look into addressing these issues to improve the experience for future guests. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better stay.Sincerely,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 25 Oct 2024
This hotel is very underrated…. It’s beautiful
Comment from Hotel Management
29 Oct 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Adrian,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful and appreciate your recognition of our efforts. Your support means a lot to us, and we strive to provide a fantastic experience for all our guests.We hope to welcome you back soon!Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Kimberly,We are sorry to hear that you didn't enjoy your time during your stay with us in Atrium Hotel & Suites DFW. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 18 Oct 2024
Arrived at night and parking behind the building and to the side is behind gate, however, poorly lit parking area and makes it seem very sketchy
Comment from Hotel Management
22 Oct 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Angel,Thank you for your feedback regarding your recent stay. We appreciate you bringing the lighting in our parking area to our attention. Guest safety and comfort are our top priorities, and we understand how important well-lit parking is for a pleasant arrival experience. We will review the lighting situation and explore ways to enhance it for our guests' peace of mind. We hope to have the opportunity to welcome you back and provide a more secure and comfortable stay in the future.Thank You,Atrium Hotel & Suites DFW Management
by A verified traveler
Posted 14 Oct 2024
We spent one night and it was good enough. Inside lobby is large and spacious with dining options and indoor pool. They have exercise room and gated parking. Our room felt outdated and bathroom was cramped and small. We got two king size beds but they were uncomfortable and my back hurt the next morning. Sheets were rough and carpet felt like bugs could be jumping around. I honestly did not feel very comfortable in the room but thank goodness we only slept there and left early in morning. Breakfast buffet was very good and probably the best thing about the place.
Comment from Hotel Management
16 Oct 2024 by Atrium Hotel & Suites DFW Management, Hotel Management
Dear Sopheak,Thank you for sharing your experience with us. We're glad to hear that you enjoyed our spacious lobby, dining options, and breakfast buffet. However, I’m sorry to learn that your room did not meet your expectations. Your feedback regarding the room's condition, comfort of the beds, and cleanliness is important, and we will address these concerns with our team to make necessary improvements.We appreciate your input and hope that you will consider staying with us again in the future, so we can provide you with a more comfortable experience.Thank You,Atrium Hotel & Suites DFW Management
