Ratings based on 58 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by 酒店员工, Hotel Management
尊敬的宾客您好，感谢您选择入住大理实力希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！
by A verified traveler
Posted 2 Jun 2024
I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).
Comment from Hotel Management
4 Jun 2024 by 酒店员工, Hotel Management
Dear Guest, Thanks for choosing stay at Hiton Dali Resort & Spa. Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable along with our great location. Hope to see you again soon.
by A verified traveler
Posted 9 May 2024
great view and large room.
Comment from Hotel Management
11 May 2024 by 酒店员工, Hotel Management
Dear Guest, Your comments about your stay at Hilton Dali Resort & Spa made me smile. We know it’s the little things that make your stay more comfortable along with our great view and service. Hope to see you again soon.
by A verified traveler
Posted 8 May 2024
This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.
Comment from Hotel Management
9 May 2024 by 酒店员工, Hotel Management
Dear Guest, Thanks for staying with us at Hilton Dali Resort & Spa. I’m happy to hear that you enjoyed your stay and our staff was helpful! I’ll be sure to share your comments with them. See you soon.
by A verified traveler
Disappointing and not worth the price
Posted 6 May 2023 on HotelsFor the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.
Comment from Hotel Management
9 Aug 2023 by 酒店管理部门, Hotel Management
Dear Guest, We sincerely apologize for your unfortunate experience during your stay at Hilton Dali Resort & Spa. Thank you for letting us know about the situation quickly. We have followed up with our operation department to help us avoid this situation in the future. If we can help in any way, please let us know. Thank you.
by A verified traveler
Nice experiences
Posted 22 Aug 2020 on HotelsSend me message about my lost goods after checked out and left. Nice feeling everywhere in the details .
Comment from Hotel Management
9 Sep 2020 by Yvonne, Hotel Management
Thank you for your kind review of Hilton Dali Resort&Spa. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Great experience in beautiful setting.
Posted 2 Aug 2020 on HotelsBeautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.
Comment from Hotel Management
3 Aug 2020 by Yvonne, Hotel Management
Thank you for choosing to stay with us at Hilton Dali Resort & Spa.So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
by A verified traveler
Posted 16 Dec 2019
We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper.
We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.
Comment from Hotel Management
17 Dec 2019 by Yvonne , Hotel Management
Thanks for your kind comments about your recent stay with us.We are glad to hear that you are satisfied with us. It is really sorry about the room issues and cleaning problems.We have addressed the issue and instituted additional training with our housekeeping and engineering staffs to avoid that issue in the future. Thank you again, we appreciate your honest feedback and hope to see you again soon.
by A verified traveler
Posted 10 Dec 2019 on Hotels
Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.
Comment from Hotel Management
10 Dec 2019 by Yvonne , Hotel Management
Thank you for choosing to stay with us at the Hilton Dali Resort&SPA. I am glad to hear that you enjoyed your stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
by A verified traveler
Posted 26 Oct 2019
Comment from Hotel Management
31 Oct 2019 by Hilton Dali, Hotel Management
！ 感谢您下榻大理实力希尔顿酒店并分享您宝贵的入住体验，您的肯定是我们继续努力极大的动力，我们将带着您的鼓励，继续努力，竭力为您带来更完美的入住体验，期待您的再次光临，祝您有愉快的一天。
