Ratings based on 4 Verified Reviews

4.5 out of 5
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Butterfly Seaview Resort

Posted 13 Jul 2021 on Hotels
The photos on the website looked pretty and the room was nice with lovely views. it said in the details it was 1 minute walk to Erhai Lake whereas it was actually a drive up a steep hill and then 60 steps down to the hotel and another 30 stairs to get down to the room. Very little choice of food for breakfast and limited selection for evening meal and nothing else close by. The hotel were messaging before our stay biut were not particularly welcoming or helpful seeming more interested in playing video games than customer service. The rooms were expensive compared to other places and I would expect better service for the cost. My friend slipped on the steps outside and was offered a plaster or a trip to hospital and the deck chairs provided were old and rotten. The water underneath the seating area was stagnant and these two half drunk bottles of milk were left on the reception table for two days. We requested laundry but the bag was given back unwashed with no explanation. It just seemed like no one was caring the place, it was just an easy earner.
Comment from Hotel Management
30 Oct 2024 by Liuyu, Hotel Management
We highly value your opinion and apologize for everything that has happened. We have replaced the responsible manager and will provide you with better service
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Jul 2019
5 out of 5
by A verified traveler

Posted 8 May 2019
We stayed for 2 nights, it has amazing seaview and skyview in our room. It's much better than what we expecting. Freindly owener and nice staff, offered airport drop off and great breakfast.
5 out of 5
by A verified traveler

Posted 22 Jun 2019 on Hotels
有免费的接送服务,楼顶晚上看星空特别惬意,如果有吊床或躺椅就更好了!