Ratings based on 97 Verified Reviews

3.4 out of 5
69% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Nov 2019
Comment from Hotel Management
2 Dec 2019 by Matt. , Hotel Management
Hi there, Thank you for taking the time to rate our resort and for also choosing to give us a 5 star rating, that is really appreciated. Hope to see you back again one day soon, Best Regards, Matt. Ocean Bay Beach Resort.
5 out of 5
by A verified traveler

Posted 6 Sep 2019
Comment from Hotel Management
8 Sep 2019 by Matt. , Hotel Management
Hi Thank you for taking the time to rate our resort, unfortunately I do not have your name to thank you personally but we do appreciate the 5 star rating and that you took time out to leave such a rating. Best Regards, Matt.
4 out of 5
by A verified traveler

Posted 21 Aug 2019
peaceful place to be with
Comment from Hotel Management
23 Aug 2019 by Matt., Hotel Management
Hi, Thank you for taking the time to rate and review our resort, we do really appreciate it. Also thank you for choosing to rate us 4 out of 5, we hope though you will come back to visit us again so that we can make this 5 out 5 on your next visit. Kind Regards, Matt. Ocean Bay Beach Resort.
3 out of 5
by A verified traveler from Thailand

Posted 31 Jul 2019
The room and bed are just in the fine category. The bathroom and shower are a disaster, with broken shower head and leaking/running toilet. The lighting in bathroom is horrible.
Comment from Hotel Management
1 Aug 2019 by Matt. , Hotel Management
Hi, Thank you for taking the time to rate and review our resort. It states you are anonymous so I do not know what room you are talking about or when you stayed so I cannot check your remarks about the room. All I can say is that the rooms are inspected on a regular basis by the management, and things like you mentioned are dealt with accordingly as soon as they are discovered. Thanks, Matt. Ocean Bay Beach Resort.
4 out of 5
by A verified traveler

Posted 10 Jul 2019
Comment from Hotel Management
12 Jul 2019 by Matt. , Hotel Management
Hi Thank you for taking the time to rate our resort, we really appreciate it. Hope to see you back again one day, Best Regards, Matt. Ocean Bay Beach Resort.
3 out of 5
by A verified traveler

Reasonable only

Posted 10 May 2019 on Hotels
Good restaurant. Rooms ok but lacking maintenance. Swimming pool not very clean.
Comment from Hotel Management
11 May 2019 by Matt. , Hotel Management
Hi Scott, Thank you for taking the time to rate and review our resort. I am sorry to hear though that you thought the pool was not very clean. The swimming pool is cleaned from 6 AM until 7.30 AM, 7 days a week. It is chlorinated, hoovered and scrubbed in that 1.5 hour period. The pump is also on for 18 hours a day too. I am not entirely sure what room you stayed in, but if there was a problem you came across in your room, then we always ask the guest to inform us as soon as possible so that we can fix it. Thank you for the comment about the restaurant, that is much appreciated as well. Thank you once again Scott. Best Regards, Matt.
4 out of 5
by A verified traveler

Posted 28 Mar 2019 on Hotels
Comment from Hotel Management
31 Mar 2019 by Matt. , Hotel Management
Hi Gerald, Thank you very much for taking the time to leave us a rating, we really appreciate that. And that you also decided to rate us 8 out of 10 is also very much appreciated. We hope that you will come back again one day to visit us. Thanks Gerald, Best Regards, Matt. Ocean Bay Beach Resort.
3 out of 5
by A verified traveler

Posted 27 Jan 2019 on Hotels
It's a nice place. With good location and nice restaurant. I had booked my partner in to one of the newer rooms. She had complained to the reception about having. O TV signal for night time and the WiFi being really bad but no one came to fix her TV and she had no TV all night and WiFi might as well have been non existent. Apart from this it is generally a nice place to stay.
Comment from Hotel Management
3 Feb 2019 by Matt. , Hotel Management
Hi Thank you for taking the time to rate and review our resort. Firstly let me apologies if your partner did not have TV in her room when she stayed. It is not as simple of getting a member of staff to fix the signal reception for the cable TV, we have to get the company that deals with our cable TV in to fix any problems. Reception staff would have informed the company in the morning via the phone, but they then take at least a day or two before they come out to fix any issues. As for the Wi-Fi that one is a mystery for us, as we have a very good signal throughout the resort with very fast speeds for the Philippines. Usually 10 Mb/s. We check this most days as we know how important the Internet is for our guests. Thank you though for your other kind comments. We do appreciate your time writing a review, as we take every review on board whether negative or positive, we strife to improve the resort.
4 out of 5
by A verified traveler

Posted 6 Jan 2019
The bed, 2 twin beds pushed together. The sheet was to small for the bed. Bed side tables would be nice.
Comment from Hotel Management
7 Jan 2019 by Matt., Hotel Management
Hi thank you for taking the time to leave us a review and rating our resort. We really appreciate the time it took to do. We were very busy when you stayed and were limited to the beds available, and the room you stayed in usually is a twin bed room, but we are very approachable and would have changed it should you insisted. I will talk to housekeeping to find out why the sheets were too small, this is the first time I have heard someone mentioning to us. I will also consider your suggestion about putting bedside tables in the room too. Thank you for that suggestion. Matt
4 out of 5
by A verified traveler

Overnight Stay

Posted 3 Nov 2018 on Hotels
Location is good. Although beach is not that clean but were so thankful of the swimming pool with a roof.
Comment from Hotel Management
6 Nov 2018 by Matt. , Hotel Management
Hi Aline, Thank you so much for taking the time to rate and write a review our resort. We really appreciate it. We do try our very best to keep the beach clean, but it takes a lot of man hours to do, and last weekend as you would have seen we were very busy with most rooms booked out and so I concentrated the housekeeping staff on the rooms for the guests. The beach has been cleaned now the weekend is over too. Thank you once again Aline and hope to see you back again one day. Ocean Bay Beach Resort. Matt.
Back to Hotel Details Showing Reviews 1 - 10 of 97 Next