Ratings based on 162 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Towels are getting old
by A verified traveler
Posted 25 Nov 2024
Great place to stay. We have been back several times.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Lenox Hotel, Hotel Management
Hi Ma'am! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
by A verified traveler
Posted 2 Aug 2024 on Orbitz
I’ve stayed at the Lenox many times. The food in the restaurant is good and a good variety. Their service is fast and they’re very courteous. The beds are average, but rooms are very clean and modern.
My only complaints are the inconsistent hot water in the shower. I don’t want hot water on a hot day, but you can’t get anything but cold. Slightly warmer would be nice. The sing in the bathroom said the hot water is solar heated, that must not work at night.
The other issue is, they have conference rooms on every floor. This makes for excess noise outside the guest rooms. Most hotels dedicate floors for conference rooms. We had people ring our doorbell late at night when we were trying to sleep.
Overall, we like the hotel but might try some of the other ones in the area, next time.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Lenox Hotel, Hotel Management
Hi Sir! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
by A verified traveler from Baguio
Posted 27 Jul 2024
The rooms smelled like smoke, but overall it was ok
Comment from Hotel Management
22 Aug 2024 by Lenox Hotel, Hotel Management
Hi Leah Lyn! Thank you for taking the time to leave a review and for bringing the concern to our management's attention. Rest assured, we will address your concern properly. Thank you, and we look forward to serving you again.
by A verified traveler from Salt Lake City
Posted 19 Jul 2024 on Orbitz
I’ve stayed here many times and I’m trying other hotels in the area this trip as well. In comparison, the Lenox is a better place. They are kind and the rooms are clean and comfortable. The food is decent and amenities are good. Our only complaint would be the hot water. We don’t need a hot shower, but a warm one would be nice. This most recent trip we only had cold water. The trip before, the tankless water heater kept tripping the breaker and all the lights would go out. Not a big deal, just a slight inconvenience.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Lenox Hotel, Hotel Management
Hi Ma'am! Thank you for your review. We are glad you had a pleasant stay. We look forward to your next visit!
by A verified traveler from Gardena
Posted 25 Jun 2024
The staff and property were excellent
Comment from Hotel Management
22 Jul 2024 by Lenox Hotel Team, Hotel Management
Hi Sir! Thank you for your taking time to leave a review. We are glad you had a pleasant stay. We look forward to your next visit!
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
22 Jul 2024 by Lenox Hotel Team, Hotel Management
Hi Ma'am! Thank you for your taking time to leave a review. We are glad you had a pleasant stay. We look forward to your next visit!
