Ratings based on 15 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2022
Swimming pool closed with no reason given, so breach of my booking contract as the pool was one of the main reasons I booked the hotel. Many ceramic floor tiles in hallways and room are broken causing tripping hazards. . Filthy shower areas. Broken shower screens. Leaking toilets. Broken room furniture. Exposed redundant wiring and damaged paintwork on walls and ceilings No hot water in bathroom sinks. Shower heads filthy and not functioning correctly. Broken toilet seats. No refrigerator/water/slippers provided as per booking contract. I changed room four times due to numerous problems. City view rooms are extremely noisy 24/7 from the traffic below. Hotel lies on external websites about what they offer. Miserable experience and hotel refused full refund. Shockingly poor hotel and I’d never recommend it. I booked through Expedia and they were supportive of my complaint but couldn’t get hotel to admit responsibility for their failings. Book this hotel at your own peril.
by A verified traveler
Posted 9 Apr 2022
Door knobs are kinda difficult to handle
Comment from Hotel Management
25 May 2022 by HLD, Hotel Management
Thank you for the feedback. We will forward it to the administration. Hope you'd consider staying with us again!
by A verified traveler
Posted 18 Feb 2022
Nothing much I think the place need a renovation especially the floor
Comment from Hotel Management
3 Mar 2022 by HLD, Hotel Management
Noted on this. We will let the management know.
by A verified traveler
Reasonable price
Posted 2 Jan 2022 on HotelsFloor tile needto be repair. Parking lot is small. Room is wide and ok to stay.....but sound from road is very big in the night.... price is reasonable..
Comment from Hotel Management
10 Jan 2022 by HLD, Hotel Management
Noted on this. Thank you for choosing to stay with us! Hope you'd consider staying with us again next time.
by A verified traveler
Posted 8 Dec 2021 on Hotels
Comment from Hotel Management
20 Dec 2021 by HLD, Hotel Management
Thank you for staying with us! See you again soon!
by A verified traveler
Posted 5 Feb 2021
Near fast-food and convenience store. Plus it is easily accessible by car and public transport.
by A verified traveler
Posted 18 Feb 2020 on Hotels
Great return for the cost. Comfortable, clean and very friendly staff
by A verified traveler
Posted 3 Apr 2019
by A verified traveler
Hotel le duc - double room
Posted 18 Mar 2019 on Hotels1) Floor tiles should be fixed bec some are moving when you step on it and some are broken
2) beds don’t have comforter or duvet. Only blankets which are not really comfortable with an airconditioned rooms
3) door lock is quite hard to deal with. Room 301. This must be fixed for security purposes of your guests
4) bath towels are old, have holes and hard on skin
5) bathroom door and room door hinges are squeaky. It needs oil
6) there is no facial tissue. Only one roll of toilet paper
This is not my first time to stay here. But I had the same issues again this time. I hope this comment will help the management to aim for the improvement of the hotel.
Comment from Hotel Management
18 Mar 2019 by HLD Online Support, Hotel Management
Thank you for your honest feedback. We raise your concerns to the upper management as soon as possible.
by A verified traveler from Victoria Australia
Posted 13 Sep 2018 on Wotif
Language barriers make it difficult to communicate with some staff
Comment from Hotel Management
4 Oct 2018 by HLD Online Support, Hotel Management
Thank you for your feedback. We apologize for the language barrier but rest assured that our staff is trying their very best to communicate the best way possible. Hope to see you again soon!
