Ratings based on 54 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2022
by A verified traveler
Posted 23 Oct 2021 on Hotels
by A verified traveler
Posted 25 Oct 2019
I book and paid in full this property in March for my October stay. Immediately, after check-in into allocated room, Toilet light cannot turn on and air-cond not functioning. Wonder if room was checked prior! There is no elevator, this was fine as bellboy service would be available. We were inform NO and had to carry bag to room self. Luckily, our driver helped us out. Being up in the mountain, a long walk into city, one would expect hotel to provide breakfast. This was another NO! Next day we were all (total 4 rooms) lock out of our room. Front desk staff is nowhere to be seen.
Just a very disappointing hotel. When we express our disappointment, it was just a sorry, they cannot do anything more.
My advice, best to check if hotel in livable state if plan to book.
Comment from Hotel Management
26 Oct 2019 by emilliahotel, Hotel Management
Thank you very much for all of the customers who had stayed our hotel. And we would like to thank to the review , who had provide us a valuable advice and at the same time, we feel very sorry.
All the members of the staff do our best for customer's satisfaction, but sometimes incidents happen that customer feels like uncomfortable while customer is staying at our hotel.
I would like to sincerely apologize for the trouble we have put you through.
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by 호텔 에밀리아, Hotel Management
저희 에밀리아호텔을 이용해주셔서 감사합니다청정한 팔공산 국립공원내 위치하여 하루를 힐링할수 있는 호텔입니다. 청결과 서비스에 더욱 더 신경쓰도록 하겠습니다.감사합니다.
by A verified traveler
Posted 14 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by 호텔 에밀리아, Hotel Management
저희 호텔 에밀리아를 방문 해주셔서 감사드립니다.팔공산 국립공원내 해발 600m에 위치하여 쾌적한 자연속에서 하루를 힐링 할수 있는 공간입니다.다음에도 찾을수 있도록 청결하고 보다나은 서비스를 제공하도록 최선을 다하겠습니다.감사합니다.
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by 에밀리아호텔, Hotel Management
팔공산 국립공원내에 있는 에밀리아호텔을 이용해 주셔서 감사합니다.보다 더 쾌적하고 친절한 호텔이 되도록 노력하겠습니다.감사합니다.
by A verified traveler
Posted 28 Oct 2023 on Hotels
조용히 힐링하고 갑니다
Comment from Hotel Management
29 Oct 2023 by 호텔 에밀리아, Hotel Management
팔공산 국립공원내 해발 약600m에 위치하여 웰니스를 만끽할 수 있는 에밀리아 호텔을 방문 해주셔서 감사합니다.수려한 환경 만큼 호텔 시설 및 서비스에 최선을 다하겟습니다.감사합니다.
by A verified traveler
Posted 27 Oct 2023 on Hotels
조용히 잘 쉬었다 갑니다.
직원분들도 매우 친절해요.
Comment from Hotel Management
31 Oct 2023 by 에밀리아호텔, Hotel Management
팔공산속 힐링할수 있는 에밀리아호텔을 찾아 주셔서 감사합니다. 항상 청결과 서비스에 신경쓰도록 하겠습니다.감사합니다.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
8 Oct 2023 by 에밀리아호텔, Hotel Management
팔공에밀리아를 찾아주셔서 감사합니다 여행중 편안한 숙소가 되었다니 행복합니다 보다 더 청결하고 친절한 모습 보여드리도록 하겠습니다.
