Ratings based on 493 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The Villa was amazing very nice resort staff friendly and very helpful
Comment from Hotel Management
8 Nov 2024 by Sy Huynh (Mr.) - Assistant Front Office Manager, Hotel Management
Dear Lisa,Thank you so much for your kind words! We're delighted to hear that you enjoyed the villa and found our resort staff friendly and helpful. It’s wonderful to know we could help make your stay memorable.We look forward to welcoming you back for another amazing experience in the future!Warm regards,
by A verified traveler
Posted 29 Sep 2024
Excellent, friendly staff. Will come again
Comment from Hotel Management
30 Sep 2024 by Sy Huynh (Mr.) Assistant Front Office Manager, Hotel Management
Dear Chau Yi,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay and found our staff to be friendly. Your kind words mean a lot to us, and we're excited to know that you'll be visiting us again in the future.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 1 Sep 2024
Wonderful Place!
Comment from Hotel Management
12 Sep 2024 by Sy Huynh (Mr.) - Assistant Front Office Manager, Hotel Management
Dear Vicky,Thank you so much for your wonderful 5/5 review! We are thrilled to hear that you had such a fantastic experience and found our place to be wonderful. Your kind words mean a lot to us and motivate our team to keep delivering excellent service.We look forward to welcoming you back for another memorable stay!Best regards,
by A verified traveler
Posted 4 Oct 2023
Ocean villas is a quiet relaxing stay which is outside of the hustle and bustle of Da Nang central but is reasonable close to it at 13kms. Facilities, rooms, pool and restaurant is modern and pleasant you won’t find anything lacking in this department. We had breakfast included which is a more than reasonable price and the food options were great. For lunch and dinner dining we did choose to venture into town which is a cheap $200,000 vnd ($13 aud) grab ride into town or had Food delivered via grab which is common. Private beach was lovely also. Outside areas outside the complex aren’t walkable so if your happy with this style of stay then it’s recommended for families with younger kids that enjoy pool time and screen time in a comfortable clean hotel then this is a winner. We also had a washing machine which was convenient (but you need to supply your own powder)
Comment from Hotel Management
9 Oct 2023 by Ha Pham (Ms.) Front Office Manager, Hotel Management
Dear Mr. Thomas,It is our pleasure to receive this wonderful review. We are glad that your family had such an enjoyable time with us at The Ocean Villas Danang. Your kind words will be a huge motivation for all of us to keep delivering to our guest the best experiences.Once again, thank you for highlighting our facilities and services.We are look forward to welcoming you soon.Kind Regards,
by A verified traveler
Posted 3 Oct 2023 on Hotels
It was very spacey and cozy villa, buy bit old overall we enjoyed it!
Comment from Hotel Management
4 Oct 2023 by Ha Pham (Ms.) Front Office Manager, Hotel Management
Dear Ms. Dabin,Thank you very much for leaving this wonderful review and highlighting our facilities and services. We are so delighted to know that you spent a great time at our property. Your feedback will be shared to the entire team to keep motivation towards providing exceptional service to all our guests.Again, we are looking forward to hosting your next visit to Vietnam!Kind Regards,
by A verified traveler
Posted 3 Sep 2023
The property consists of two areas, The Ocean Villas & The Ocean Suites. The picture on Expedia.de is of the Ocean Villas. The Ocean Suites consist of 2 high story towers. When booking through Expedia.de, you see photos of rooms at the Ocean Villas. We thought we would be renting a villa. When we arrived, we were surprised to learn our room was in the Ocean Suites. It was a two bedroom/two-bathroom unit, exactly as we booked but not in the Ocean Villas, like we thought we had booked.
The room was clean, spacious, and included a full kitchen. The view from the balcony is less than appealing as you look upon a large construction area.
The staff were kind, polite, and accommodating. We had some minor maintenance issues which were quickly repaired. Housekeeping did an outstanding job cleaning the room.
The restaurant is located near one of the pools and faces the water. The view is beautiful! Breakfast buffet is good, with a combination of western and Asian options. Cappuccinos, lattes etc. can only be purchased at an extra cost. This was not mentioned on Expedia.de. And is very uncommon for 4/5-star resorts/hotels.
Check-out was ok until the duty manager asked us to remain on the property until someone from housekeeping inspected our room. Our family has stayed in numerous 4/5-star resorts/hotels over the years, all over the world; never, ever been asked to stay on site until someone “inspects our hotel room”.
Given the issues above, we will not stay there again.
Comment from Hotel Management
4 Sep 2023 by Ha Pham (Ms.) Front Office Manager, Hotel Management
Dear Mr. Alexandra Chambless,First of all, thank you for choosing to stay at The Ocean Villas Danang and taking your time to tell us about your experience. We feel sorry that it did not meet to your expectation at some points. Please be assured that we take your feedback seriously and will undertake a thorough review on our procedures to ensure delivering best experiences to our guests.We are also grateful to you for highlighting our staff's dedicated service. Your nice words will definitely motivate the team a lot.Once again, thank you for stay with us and we hope to have another opportunity to better serve you in the future.Kind regards,
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
31 Aug 2023 by Ha Pham (Ms.) Front Office Manager, Hotel Management
Dear Mr. Thong,We are incredibly grateful that you took the time out to leave us the review.Our hotel values put guest satisfaction as top priority and we are committed to our guests. If you would like to share more about your experience or any suggestions to enhance our services, please send us a message via email fom@theoceanvillas.com.vn.Once again, thank you for choosing us and we look forward to serving you again.Sincerely,
by A verified traveler from Houston
Posted 11 Jul 2023
The property is too old
Comment from Hotel Management
17 Jul 2023 by Le Cuong Dung, Hotel Management
Dear Mr. TienFirstly, thank you very much for you staying at The Ocean Villas Da nang.We are appreciated your comment about our property. Actually, after long time affected by Covid we are trying to renovate Villa by Villa to back as normal! We make our apology for your bad experience.Hope you can understand this situation. We are really happy to have you back again so you will see our effort to improve facilitied and services.Wish all the best to your family!Kind regards,Le Cuong DungFront Office Manager
by A verified traveler
Posted 19 Jun 2023
Excellent
Comment from Hotel Management
12 Jul 2023 by Le Cuong Dung, Hotel Management
Dear Sang-HoonThank you very much for your enjoyable stay with us!We are appreciated your comment about our property!Hope all the best to your family!See you back at the Ocean villasLe Cuong DungFront Office Manager
by A verified traveler
Posted 21 Feb 2023
No free room upgrades for gold member and staff is not aware of this benefit.
