Ratings based on 21 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
This property is not a villa, more like a homestay. It is someone's home that they converted the bedrooms into "hotel rooms". There is no elevator, so you need to trek your luggage up the long flights of stairs. It is difficult for elders and young children. The staff will not help bring your luggage up or down, you are on your own. The room was clean, however there was an overwhelming sewage stench in the bathroom that overflowed into the rest of the room. This made our stay extremely uncomfortable. The water pressure was on and off, and the hot water was limited. Their laundry service was more expensive then the 4 stars hotels we stayed at elsewhere. I would not recommend this property.
by A verified traveler
Posted 23 Aug 2024
Great property - communication in text better than in person. Issue with booking a car but aside from that perfect
by A verified traveler
Posted 19 Jun 2024
This place is a gem!! I am thrilled I found it, it is walking distance to Hỏi An old market. There is a great spa across from the hotel. The staff can’t be more welcoming, next to the hotel you can change USD money at an excellent rate. The room is CLEAN CLEAN CLEAN. I would come back here 10’x over. They also provide laundry service and gave it back to me at the end of the day. I took the family room that had 3 twin beds and 1 king bed.
Comment from Hotel Management
2 Jul 2024 by Phong Phu Team, Hotel Management
Dear Claire,Thank you very much for spending time to share your experiences.We are glad to hear that you had a good time with us.Your feedback is a motivation for us to improve our service. Hope to welcome you again one day!With best regards,
by A verified traveler
Posted 30 Jul 2023
Lovely small hotel with nicest staff I have ever encountered. Rooms were clean and comfortable. Breakfast was great and lots of dining options nearby. ( Cafe 43was great) Easy walk to Old Town. Would definitely stay again.
by A verified traveler
Posted 7 Jun 2023
The property is clean. No elevator. The staff help to bring your luggage up when you arrive however they did not help to bring them down. Staffs are very friendly. The location doesn't allow 16 seats vehicle to come in so you have to take electric shuttle to come in if you have big group and using 16 seat vehicle. The location is within walkable distance (12 to 15 min walk) to Hoi An night market where you can catch a boat at night time with a lot of street food.
Comment from Hotel Management
10 Jun 2023 by Phong Phu Team, Hotel Management
Dear Henry,Thank you so much for spending time to review us. We are very happy about your good experiences and sorry for any inconvenience causes. We wish you all heath and happiness.Kind Regards,
by A verified traveler
Perfect Stay in Hoi An!
Posted 21 Feb 2020 on HotelsWe enjoyed our stay at Phong Phu Villa which was a brand new facility, only a year old, in a safe, quiet neighborhood. Our room was clean and spacious. The free breakfasts were nutritious, delicious local cuisine with exotic tropical fruits for dessert. The staff was attentive and helpful. Highly recommended!
Comment from Hotel Management
22 Feb 2020 by Sonia, Hotel Management
Dear our valued guests,
On behalf of the whole team of Phong Phu Villa Hoi An I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.
Best regards,
by A verified traveler
Posted 5 Jun 2019
Comment from Hotel Management
16 Jun 2019 by Hotel Management, Hotel Management
Thank you very much for taking time to review us.
by A verified traveler
Posted 18 May 2019
Comment from Hotel Management
19 May 2019 by Son Trang Team, Hotel Management
Thank you for your review,
by A verified traveler
Clean hotel and friendly staff
Posted 9 Apr 2019 on HotelsThis hotel opened 2 weeks ago so it's in great condition and very clean. The staff are so sweet and helpful. The room is big and nicely decorated. The only thing we didn't like is the room is quite bright at night because the hall light shines into the room.
Comment from Hotel Management
11 Apr 2019 by Yen, Hotel Management
Dear Kari,
On behalf of the whole team of Phong Phu Villa Hoi An I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.
Best regards,
by A verified traveler
Posted 17 May 2024 on Hotels
