Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Overall average. Nothing out of the ordinary. The area around the property is amazing though
Comment from Hotel Management
9 Dec 2024 by caotin.nguyen, Hotel Management
Dear Ammar,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by caotin.nguyen, Hotel Management
Dear John, Xin chào! We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River. It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and location. Your compliments are also heartwarming to read. This is something we usually feel proud of. Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Tin Nguyen Front Office Manager
by A verified traveler
Posted 17 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Silas, Hotel Management
Dear Mr. Mark,Xin chao!Thank you for your kind words regarding your recent stay at Novotel Danang Premier Han River! We are delighted to hear that you had a great experience with us.Your feedback about our services and amenities is greatly appreciated, and we’re thrilled that you enjoyed your time here. We strive to provide our guests with the best possible experience and it’s wonderful to know we met your expectations.We hope to welcome you back soon for another memorable stay!Best regards,Silas (Mr.)Assistant Front Office Manager
by A verified traveler from morgan hill
Posted 29 Oct 2024
Han river view from hotel room is amazing.
Comment from Hotel Management
1 Nov 2024 by caotin.nguyen, Hotel Management
Dear Kayvan,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
by A verified traveler
Posted 25 Oct 2024
We like them all
Comment from Hotel Management
28 Oct 2024 by caotin.nguyen, Hotel Management
Dear Ms. Diem,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
by A verified traveler
Posted 22 Oct 2024
very tight security. good international breakfast. friendly staff.
Comment from Hotel Management
23 Oct 2024 by Silas, Hotel Management
Dear Cheok Wei Collin,Thank you for your wonderful feedback regarding your stay at Novotel Danang Premier Han River! We are thrilled to hear that you appreciated the tight security, enjoyed our international breakfast, and found our staff to be friendly.Your satisfaction is our top priority, and we are glad we could meet your expectations. We look forward to welcoming you back for another great experience!Warm regards,Silas (Mr.)Assistant Front Office Manager
by A verified traveler
Posted 16 Oct 2024
The property is nice and clean. Breakfast was great. Room has a beautiful river view. I will stay again
Comment from Hotel Management
19 Oct 2024 by caotin.nguyen, Hotel Management
Dear Subin,Xin chào,Thank you for sharing your positive feedback about your recent stay at Novotel Danang Premier Han River. We appreciate your detailed insights about condition of the rooms, the view, and the breakfast. Your feedback about the hotel being suitable for active individuals and those who enjoy exploring the city is valuable to us. At Novotel Danang Premier Han River, we strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay.Thank you once again for choosing to stay with us and for sharing your feedback.Warm regards,Tin NguyenFront Office Manager
by A verified traveler
Posted 13 Oct 2024
It’s very clean and the service was great
Comment from Hotel Management
16 Oct 2024 by caotin.nguyen, Hotel Management
Dear MOR,Xin Chào,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
by A verified traveler
Posted 29 Sep 2024
we were not advised about the pool closure during booking. at time time of check in on 16.09.2024, we were advised that the pool will be closed for one day. later the pool has been closed off until 03.10.3024. the hotel provided a shuttle service to danang resort which is 30 mins away and it was not at all convenient. we were unable to access the pool or take the shuttle bus to use the pool during our stay there. there was no notification from management about the closure. we found out when we took our little one to swimming in the evening.
We booked ourselves for breakfast buffet for 17.09.2024. we were asked for payment at the buffet entrance. we asked if it could be added to room as we were staying there for 9 nights but were denied and asked to clear the payment on the spot. didn’t quite feel like the 5 star service you would expect. The location is ok if you are there on business, but there are great resorts around my khe beach for holidaying tourists.
The room service and staff were great though.
Comment from Hotel Management
1 Nov 2024 by caotin.nguyen, Hotel Management
Dear Keerthi Sai,Xin Chào,Thank you so much for your loyalty worldwide with us as Accor All Platinum member.Thank you for your kind time to allow us to learn from your feedback in regard to your recent stay experience at our hotel. Your insights and concerns are duly noted for us toimprove further upon.I am very sorry about the way you were experiencing our hotel during your stay with us, especially the issue regarding to pool closing for maintenance and breakfast experience. I can imagine how you felt at that moment, especially when communication channels are difficult to establish. We have shared your feedback with the associates, as well as our leadership team general manager, and as a teachable moment, we have re-discussed our service standards and reviewed improvement opportunities in the service we provide. We value very much and hold in highest esteem our Accor live limitless as well as our guests' experience and we had taken pains to investigate and to review what occurred, I am confident that these necessary steps will ensure your experience will remain an isolated incident.Again, I deeply apologize that your stay with us was not up to your expectations. I hope for the opportunity for us to be of better service to you. I wished as well to have meet youduring your stay with us and discuss our shortcomings as you have highlighted.Best Regards,Tin NguyenFront Office Manager
by A verified traveler
Posted 27 Sep 2024
Inconvenient
Comment from Hotel Management
28 Sep 2024 by caotin.nguyen, Hotel Management
Dear Kim Phung,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
