Ratings based on 214 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
Need more A/C in hotel such as Lobby, Gym, restaurant
Comment from Hotel Management
4 Sep 2024 by Mr.Le Van Giap- Genaral Manager, Hotel Management
Dear Mr ScottWe sincerely thank you for choosing our hotel and taking the time to share your impressions after your stay at Muong Thanh Grand Danang Hotel.We always value our customers and understand the importance of providing good service to them. However, we did not meet your expectations on certain points, we would like to offer our sincerest apologies for that.We value guest feedback and do our best to provide high quality service to maintain satisfaction. We'd like to thank you for bringing this to our attention and it will help us improve our operations and services.The hotel wishes you all the best and looks forward to another opportunity to welcome you back in the near future.Mr.Le Van Giap- Genaral Manager
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Miss.Huong Truong - General Manager, Hotel Management
Dear Sir/ MadamThank you for staying with us and sharing your experience. We are glad that you enjoyed the time with us and we look forward to the pleasure of welcoming you again soon!Thanks and regards,Kind regards, Huong Truong - General Manager.
by A verified traveler
Posted 5 Oct 2023
Excellent service. Only small problem with the sink but staff responded very fast . Well done.
Comment from Hotel Management
20 Nov 2023 by Miss.Huong Truong - General Manager, Hotel Management
Dear Sir/ MadamThank you for staying with us and sharing your experience. We are glad that you enjoyed the time with us and we look forward to the pleasure of welcoming you again soon!Thanks and regards,Kind regards, Huong Truong - General Manager.
by A verified traveler
Posted 1 May 2023
Super friendly
Comment from Hotel Management
5 May 2023 by Miss.Huong Truong - General Manager, Hotel Management
Dear Sir/ MadamThank very much for Mường Thanh Grand Da Nang for your holiday. I was delighted to read about the memorable time that you spent with us.We always appreciate when our valued guests share their feedback as it makes the service we provide even more worthwhile.Along with these unique experiences and the dedicated service from the Mường Thanh Grand Da Nang team members, all of our guests leave with new and lasting memories of their time spent with us.Thank you once again for the glowing feedback which we will share with the wider team and we look forward to the distinct pleasure of welcoming you back at the hotel in the near future.Thank you and best regard ! Huong Truong- General Manager
by A verified traveler from Cherry Hills Village
Posted 2 Apr 2023
Comment from Hotel Management
5 May 2023 by Muong Thanh Grand Da Nang Hotel, Hotel Management
Dear Sir/ MadamFirst of all, we would like to thank you for choosing us for your stay in Mường Thanh Grand Đà Nẵng . Your opinion makes us really happy since we are committed to deliver the best possible experience to each of our guests while with us.It will be great to have you again next time you visit the hotel, so please dont hesitate in contacting us.Kind regards,Yours sincerely,
by A verified traveler
Posted 30 Mar 2023 on Wotif
Buffet has variety to choose staff is friendly but the pool is too dark and water is cold
Comment from Hotel Management
8 Apr 2023 by Miss.Huong Truong - General Manager, Hotel Management
Dear Sir/Madam,We sincerely thank you for choosing our hotel and taking the time to share your impressions after your stay at Muong Thanh Grand Danang Hotel.We always value our customers and understand the importance of providing good service to them. However, we did not meet your expectations on certain points, we would like to offer our sincerest apologies for that.We value guest feedback and do our best to provide high quality service to maintain satisfaction. We'd like to thank you for bringing this to our attention and it will help us improve our operations and services.The hotel wishes you all the best and looks forward to another opportunity to welcome you back in the near future.Miss.Huong Truong - General Manager
by A verified traveler from WESTMINSTER
Posted 14 Oct 2022 on Travelocity
Great overall
Comment from Hotel Management
15 Oct 2022 by Huong Truong- General Manager., Hotel Management
Dear Sir/ MadamThank very much for Mường Thanh Grand Da Nang for your holiday. I was delighted to read about the memorable time that you spent with us.We always appreciate when our valued guests share their feedback as it makes the service we provide even more worthwhile.Along with these unique experiences and the dedicated service from the Mường Thanh Grand Da Nang team members, all of our guests leave with new and lasting memories of their time spent with us.Thank you once again for the glowing feedback which we will share with the wider team and we look forward to the distinct pleasure of welcoming you back at the hotel in the near future.Thank you and best regard ! Huong Truong- General Manager
by A verified traveler
Clean, tidy, modern and great service.
Posted 13 Jun 2022 on HotelsLovely stay here, our room was spacious andwell laid out with everything we needed, absolutely epic views from the 16th floor.
Fixtures and fittings of the hotel were clean, modern and very pretty too.
The service from the staff was exemplary, very polite and friendly; best we have had whilst being in Vietnam. Room service prompt and food cooked fresh with very tasty dishes and an excellent selection at breakfast.
Would absolutely recommend and would return.
Comment from Hotel Management
6 Jul 2022 by Huong Truong- General Manager., Hotel Management
Dear guest,
Thank you for your post and thank you for having chosen our hotel for your visit Mường Thanh Grand Đà Nẵng Hotel. We are happy to read you enjoyed your stay and really appreciate your kind comments about our hotel and our staff.
It will be a pleasure to accommodate you again soon.
Best regards
Huong Truong- General Manager.
by A verified traveler
Overrated
Posted 15 Dec 2019 on HotelsRoom 1813 was damp and musty and despite 2 complaints no offer to change room or any discount. Fabric of hotel is dated and in need of upgrade. Good location for most things to do in Da Nang
Comment from Hotel Management
16 Dec 2019 by Hong Dao - Sale Excutive , Hotel Management
Dear Sir,
We did not receive any information until you received this feedback. If so we will resolve immediately, please give us more information about your booking ID or name so we can work with the operator or receptionist.
Special thanks !
by A verified traveler
Nice hotel
Posted 7 Dec 2019 on HotelsNice hotel with good service. Breakfast buffet is just OK.
