Ratings based on 108 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Long Beach
Posted 16 Jul 2024
This place is amazing! If I could give an additional 100 stars, I would. The best part of the stay would be the super friendly and patient staff. They are so accommodating and always willing to help. There was never a time where I felt that I was pressured to do anything or that I felt that they were trying to earn a commission. They truly look out for you. We used their bikes (for free) to ride all over on multiple days. This place is so wonderful that we can’t wait to return.
by A verified traveler
Posted 31 Mar 2024 on Hotels
by A verified traveler
Posted 6 Mar 2024
by A verified traveler
Posted 5 Dec 2023
Quiet end of town - but easily walkable to all the attractions. Super friendly and accommodating host.
Comment from Hotel Management
24 Dec 2023 by Pearl River Hoi An Hotel & Spa, Hotel Management
Dear Lain KirkwoodFirst of all, thank you for choosing Pearl River Hoi An Hotel & Spa during your recent trip. We appreciate to know tthat you enjoyed your stay here and loved our services so much.We are honored to gain you as a customer and hope to serve you again in the future.Best regards,
by A verified traveler
Posted 21 Oct 2023 on Hotels
by A verified traveler
Enjoyed our stay very much
Posted 21 Feb 2023 on HotelsThe Hosts were exceptional. Food served was delicious and plentiful at breakfast. Very accommodating and found large taxi to Da Nang airport for very good price. Room was clean, bed comfortable.
Comment from Hotel Management
30 Mar 2023 by Pearl River Hoi An Hotel & Spa, Hotel Management
Thank you for your Feedback .We wish you many health and happiness. We hope to see you in the future at our hotel. Many Thanks and Best Regard
by A verified traveler from North York
Posted 23 Jan 2023
Nice quiet location on river but 25-30 mins walk into town. Rooms are spacious but could be cleaner. Water overflow in shower flooded the bathroom. Property not fully recovered from Covid impact. Staff friendly
by A verified traveler
Posted 9 Dec 2022
Top of the line of the service. Khanh & Chau (owners) went all the way out of their limbs to make our stay so pleasant. Lam, the chef, treated us with the top cuisine skills. Their great efforts can only be found in a Five-Star resort. Definitely Pearl River hotel is highly recommended. We'll stay there every time we visit Hoi An. Excellent.
by A verified traveler
Posted 26 Oct 2022
Quite !!!!! Relax,
by A verified traveler from Calgary
Posted 23 Mar 2020
We stayed for 3 weeks , and our stay was perfect, the rooms are clean , the bedding is nice as well as the beds comfortable, the breakfast is excellent,when they had a the buffet, but they tried to serve us , the one downside there is only 1 person in the hotel that speaks English, so can be very frustrating when Jess is not around, the pool is always in the shade , it’s very nice but if you are trying to tan go to the beach , great stay ,
