Ratings based on 5 Verified Reviews

3.8 out of 5
50% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by W & B from Canada

Alright, but beware.. hotel is not as advertised

Posted 13 Jun 2017 on Hotels
We were excited, after seeing the marketing photos online. To our dismay, the hotel was opened, and not ready yet. They should not have been allowed guests to book! The rooftop pool, and cafe weren't even halfway through construction. The ceiling fans weren't completed in the washroom (imagine showering, and having the steam trapped in there, or just using the toilet...). The decor of the room didn't match the pretty ad. The information binder in the room was empty. Oh, housekeeping mistake, we had to call, and ask for a 3rd/4th pillow, and to get our Kleenex box filled. Beware.
Comment from Hotel Management
17 Jun 2017
Dear Valued Guest, Thank you very much for taking your precious time to write a review. We are sorry to hear that your stay at our establishment did not meet your expectations. On behalf of management and all staff of Bantique hotel, I would like to sincerely apologize for the negative experience you had at our Hotel. Your complaint has inspired us to re-train all the staffs and delete the photo of the pool until we finish it. We will notice all the things you mentioned above and try to improve it every day. We are so sorry and hope to see you in the next time at our hotel with the big change. Wishing you have a good day ! Many Thanks & Best Regards ! Ninh Kieu (Ms) Sales Department - Bantique hotel in Da Nang
5 out of 5
by A verified traveler

Posted 16 Jul 2022 on Hotels
Comment from Hotel Management
23 Jul 2022 by Sales Department, Hotel Management
Dear Mr. Jaehyun, Thank you very much for your good review ! We were pleased and happpy to serve you and your friends at our hotel. We are looking forward to serve you the next time. Thanks & Best Regards ! Sales Department
4 out of 5
by A verified traveler from 神戸市

Posted 3 Apr 2019
カップヌードルが無料でありましたが、お箸がおいてなかった。トイレットペーパー紙が少なかった。 朝ごはんがおいしかった。部屋も広くて清潔で、テレビも日本のNHKが見れた。
Comment from Hotel Management
2 May 2019 by Ninh Kieu, Hotel Management
Dear our Valued Guest, Thank you very much for choosing our hotel for your stay! We will improve our service day by day. Hoping that you will choose our hotel again in the next trip. Wishing you have a great day ! Best Regards ! Sales Department
3 out of 5
by A verified traveler

절대 가지마세요.

Posted 29 Nov 2018 on Hotels
로비에 향 피워요. 장례식 온줄... 불쾌한 냄새 나고요. 수영장 물은 누렇네요. 병걸릴듯해서 수영 안했습니다. 방도 사진보단 낡았고요. 주변이 지저분하고 좀 그래요. 공항 가기전 몇시간 있으려고 예약했지만 잠시도 있기 싫었어요. 후회됨요. 다신 안가요ㅎ
Comment from Hotel Management
6 Apr 2019 by Sales Department, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
by A verified traveler

PHÒNG MỚI, ĂN SÁNG NGON, NHÂN VIÊN THÂN THIỆN

Posted 11 Apr 2018
Pros: Vị Trí khách sạn
Khách Sạn nằm ở vị trí rất thuận lợi, gần các điểm ăn uống, nhà hàng hải sản, ra biển 2 phút đi bằng taxi, Gía cả hợp lý, phù hợp cho khách cộng vụ, nghỉ dưỡng.
Comment from Hotel Management
13 Apr 2018 by Ninh Kieu, Hotel Management
Kính gửi chị Đông, Cảm ơn chị rất nhiều vì đã dành thời gian quý báu của mình để đánh giá về việc sử dụng dịch vụ tại khách sạn Bantique Đà Nẵng ! Rất hân hạnh được đón tiếp gia đình mình trong những chuyến đi tiếp theo khi đến với thành phố biển Đà Nẵng xinh đẹp ạ. Chúc chị và gia đình luôn hạnh phúc và thành công. Best Regards ! Ninh Kiều (Ms) Sales Department
Back to Hotel Details Showing Reviews 1 - 5 of 5