Ratings based on 366 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
While I was checking in at 0300 the staff was rude and inconsiderate. I only wanted to stay for a few hours and leave. Check out at 1000. Buy the said I couldn’t check in until 1400.
I would’ve been long gone by then. They are just lacking in any kind of customer service period.
by A verified traveler
Posted 17 Dec 2024
Right next to the beach with beautiful views. The staff were so friendly and the breakfast was great.
Comment from Hotel Management
17 Dec 2024 by Balcona Hotel Management Team, Hotel Management
Dear Mr/Ms. Thi Nguyet Anh Amy , Thank you for choosing our hotel, and taking the time to write such a nice review about your recent stay with us. We are so glad to hear your positive comments about our hotel, our staff and our service. It will be a pleasure to welcome you back again in the near future. Kind regards, Balcona Team
by A verified traveler
Posted 5 Dec 2024
This is a beautiful property right across the street from the beach and a great little beach bar. All the little restaurants were right behind the hotel and very convenient and walking distance, the pool was a bit chilly because it’s on the 20th floor and weather conditions were right. The staff were amazing. Everyone was so kind and caring and always looked after everything you needed. My room was beautiful overlooking the ocean from the 18th floor everything about this hotel I loved.
Comment from Hotel Management
6 Dec 2024 by Balcona Hotel Management Team, Hotel Management
Dear Mr/Ms. Cindy, Thank you very much for your recent stay at our hotel, and for the time taken to post your feedback. We do apologies for our service be not met your expectation. We highly appreciate to your comment and will make it better in future. Anyway, thanks again for such a honest review, it really was a pleasure to have taken care of you. Looking forward to welcoming you in the next trip. Best regards, Balcona Team
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Balcona Team, Hotel Management
Dear valued guest,We would like to send big thanks for spending your vacation at our beautiful Balcona Hotel & Spa.From your above review, we can see that these are all good comment. Please feel free to share with us why you marked us 3/5 stars. Are there anything you expected us to improve more to meet your over sastification, just let us know.Hope to hear from you soon.Best regards,
by A verified traveler
Posted 25 Sep 2024 on Orbitz
Comment from Hotel Management
26 Sep 2024 by Balcona Hotel, Hotel Management
Dear Mr/Ms Eduardo,Thank you very much for your choosing our hotel well as your valued feedback .We are pleased to learn that you had pleasant time with us. We appreciate for your kindly feedback that is one of the biggest motivations for our staff to continue working well.We do hope to have chance to welcome you back with the better service in the near future.Best regards,
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Balcona Hotel, Hotel Management
Dear Mr/Ms. JEMILA,Thank you for choosing our hotel, and taking the time to write such a nice review about your recent stay with us. We are so glad to hear your positive comments about our hotel, our staff and our service.It will be a pleasure to welcome you back again in the near future.Kind regards,
by A verified traveler
Posted 16 Sep 2024 on Hotels
The staff were extremely rude, the room had rubbish in the bathroom like it hadn’t been cleaned, the door handed was broken like the lock mechanism was moving side to side and would take a few times for the key to work. There was mould in the bathroom shower, and the water would take an extremely long time to heat up.
I use the gym daily and when I asked for a towel they said to use my bath towel which I found quite gross. AND THERE WAS BUGS IN THE BED!!! Photos of bugs in bed when we pulled the sheets back!
Comment from Hotel Management
17 Sep 2024 by Balcona Hotel, Hotel Management
Dear Mr/Ms. Frances,Thank you very much for your recent stay at our hotel, and for the time taken to post your feedback.We do apologies for our service be not met your expectation. We highly appreciate to your comment and will make it better in future.Anyway, thanks again for such a honest review, it really was a pleasure to have taken care of you.Looking forward to welcoming you in the next trip.Best regards,
by A verified traveler
Posted 5 Sep 2024
The staff is very accommodating, just ask! The guys and security were very nice. Thank you for shading my daughter and wife from the hot sun while they got in the car. If you want toilet paper, just ask. Y’all taking how many dumps a day? The dining staff was always a pleasure during breakfast. Anything my family asked for came with quickness.
The facility itself could use a facelift from the outside to the rooms. A little outdated. One of the sockets in the room was busted open. The drain the shower didn’t properly drain. It would over flow and go outside the shower to another drain under the sink that also had the same problems. Wear the flip-flops that’s in the closet. We requested a baby cot and that was scary. It was held with a screw that’s barely in the wood. The whole thing was pretty banged up and the whole bed fell through. The baby ended up sleeping with us. King size bed was clutched . The dining tables could used a good wipe down with some soap. I wiped it with some antibacterial wipe and that was hella brown and orange.The lobby is fairly warm but who stays there. If you can get the ocean view, I highly suggest it. Sunsets are amazing and watching the crowd at the early and evening hours gather is a pretty dope scene.
The location is pretty close to some food, bars, coffee shops, and of course the BEACH is across the street!
Comment from Hotel Management
6 Sep 2024 by Balcona Hotel, Hotel Management
Dear Mr/Ms. Lindell Von,Thank you very much for your recent stay at our hotel, and for the time taken to post your feedback.We do apologies for our service be not met your expectation. We highly appreciate to your comment and will make it better in future.Anyway, thanks again for such a honest review, it really was a pleasure to have taken care of you.Looking forward to welcoming you in the next trip.Best regards,
by A verified traveler from Gardena
Posted 18 Aug 2024
Check in late night . Reception gave me room the room with broken lock. Door can’t locked.
Not exchange for me till 1pm next day. ( I have to call
So many time for asking another room ).
I scared and awake all night .
Not happy with the way their staff service.
Comment from Hotel Management
23 Aug 2024 by Balcona Team, Hotel Management
Dear Ms. Hang,Thank you very much for your recent stay at our hotel, and for the time taken to post your feedback.We do apologies for our service be not met your expectation. We highly appreciate to your comment and will make it better in future.Anyway, thanks again for such a honest review, it really was a pleasure to have taken care of you.Looking forward to welcoming you in the next trip.Best regards,
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Balcona Team, Hotel Management
Dear Mr/Ms. Keith,Thank you for choosing our hotel, and taking the time to write such a nice review about your recent stay with us. We are so glad to hear your positive comments about our hotel, our staff and our service.It will be a pleasure to welcome you back again in the near future.Kind regards,
