Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
courteous staff
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by caotin.nguyen, Hotel Management
Dear Etienne,Xin Chao,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
by A verified traveler
Posted 6 Sep 2024
Secluded, clean
Comment from Hotel Management
7 Sep 2024 by caotin.nguyen, Hotel Management
Dear Terrado Michelle,Xin Chao,Thank you so much for your loyalty worldwide with us and for taking the time to share your experience with us. We deeply appreciate your kind words about our Novotel Danang Premier Han River, and we are thrilled to hear that you had a pleasant stay. At Novotel Danang Premier Han River, our goal is to always provide an outstanding service and our guests' satisfaction is our top priority. Therefore, we are delighted that we have achieved it in your stay. Thank you again for sharing the experience and we look forward to welcoming you back soon! Kind Regards, Tin NguyenFront Office Manager
by A verified traveler from Pflugerville
Posted 11 Aug 2024
My stay here at this 5 stars hotel has been mix at best. To me it feels like a 4 stars hotel at best. Only thing I can rave about this hotel is that it is walkable to a lot of shops nearby. Overall very average for a 5 stars hotel.
Comment from Hotel Management
16 Aug 2024 by caotin.nguyen, Hotel Management
Dear Mr. Cuong,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused by the noise surrounding our hotel.With regard to your feedback about reservation, please rest assured that our team and management have been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
29 Jul 2024 by caotin.nguyen, Hotel Management
Dear Mr. Hien Vo,Xin Chào,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are sorry to learn that your experience has not meet your expectation. Please kindly allow us to express our sincerest apologies for the inconvenience caused.It would be therefore highly appreciated if you could share with us in a more specific experience so that we could work further with our team for better improvement and enhance guest experience.With regard to your feedback, please rest assured that our team has been informed and we will look at this in a greater detail to address the issue and prevent future occurrences.Thank you again for sharing experience, and it is our hope that we will possess the opportunity to better serve you in the future.Your Sincerely,Tin NguyenFront Office Manager
by A verified traveler from Pacifica
Posted 23 Jul 2024
Breakfast was excellent, quiet location and property and staff are very friendly
Comment from Hotel Management
29 Jul 2024 by caotin.nguyen, Hotel Management
Dear Jennifer,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River.It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and staff friendliness. Your compliments are also heartwarming to read. This is something we usually feel proud of.Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Tin NguyenFront Office Manager
by A verified traveler
Posted 26 Jun 2024
It’s great!
Comment from Hotel Management
26 Jun 2024 by Cao Tin Nguyen, Hotel Management
Dear Thinh,Xin Chao,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tin NguyenFront Office Manager
by A verified traveler from Redmond
Posted 23 Jun 2024
Love this hotel. So convenient, clean and comfortable
Comment from Hotel Management
26 Jun 2024 by Cao Tin Nguyen, Hotel Management
Dear Suwit,Xin Chao,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tin NguyenFront Office Manager
by A verified traveler
Posted 19 Jun 2024
Beautiful view!
Comment from Hotel Management
21 Jun 2024 by Silas, Hotel Management
Dear Ms. Thuy Dung,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the beautiful view from your room during your stay at Novotel Danang Premier Han River. Our team takes great pride in providing memorable experiences for our guests, and we are delighted that the stunning scenery added to your overall enjoyment.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Silas (Mr.)Assistant Front Office ManagerNovotel Danang Premier Han River
by A verified traveler
Posted 28 May 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Silas, Hotel Management
Dear Mr/Ms. Leodegaria,Thank you for your fantastic rating of 10/10! We are thrilled to hear that you had such a wonderful experience during your stay at Novotel Danang Premier Han River. Your positive feedback means a lot to us and serves as a great motivation for our team.We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Silas (Mr.)Assistant Front Office ManagerNovotel Danang Premier Han River
