2/10 Terrible
Dmytro
Traveled with family
Jan 5, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely not worth the price tag. Disgusting experience to be honest. I must say staff has nothing to do with it. It’s the hotel itself. We booked a classic lake view room which costed extra. Turns out it’s not in the main building like we would expect (this was not disclosed at a time of the booking). Room is dated. Small. Far from being the cleanest. Soundproofing- Zero!!! I mean zero. I hear people taking in the next room as I write this. Doors are slamming. It’s crazy. Impossible to sleep. Now the best part. I asked at the reception - “Where is the control for heat in the room” (as it’s 13 degrees Celsius tonight and it’s pretty cold in a room). The answer I got was - “our hotel doesn’t have AC and Heat” only fans are in the rooms. If you are cold- close the windows” I said- “I already have. And it’s cold. Can you give me a heater” I was answered- “NO. We can give you the second blanket”. This left me speechless. This should not exist. Not a a price they charge. This should be advertised with big red lettering. Absence of climate control in a hotel is absolutely unforgivable…. Close windows and get a second blanket… really? Never never again will I stay at any hotel of this brand. Not in this one for sure. And I wouldn’t recommend staying here of course to anyone.
I continue having the worst experience with noises from all around this little building they call villa (where this room is located). It’ll be a long night for sure…
False advertisement.
Dmytro
Stayed 1 night in Jan 2025
