Ratings based on 26 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2021 on Hotels
by A verified traveler
Poor service
Posted 23 Aug 2019 on HotelsThe bathroom smelled so bad, we had to keep its door closed at all times. Asked to switch to another room, and was told no other room available. This was during the low season (August), we barely saw any other guest besides us. Receptionist girl was playing on her phone for a good several minutes while we waited for her to lead us to our room, dead tired from a long bus trip. Do yourself a favor and don't stay here, don't make the same mistakes we did! There are plenty other hotels in the vicinity that are in the same price range.
by A verified traveler
Greedy, money-hungry owner.
Posted 23 Aug 2019 on HotelsHorrible customer service. The woman at the front desk was fine when we checked in, but as soon as our stay ended, she did not even bother to attempt to be courteous, seeing how we are no longer of any value to her. After we checked out, we asked if we could use the restroom while waiting for our bus to arrive, this was what she said, and I quote "We don't have any restroom here!" This was after she ignored us until she could no longer because we kept trying to get her attention. We literally stood in front of the counter and she was sitting behind it, we kept saying "excuse me" multiple times to her and receiving no response whatsoever.
That was not all. We rented a couple motorbikes from her. The gas tanks on them were empty when we received the bikes. Not a problem, we thought, maybe the previous customers were inconsiderate and didn't at least fill up a couple liters of gas or something. After we returned the bikes, we made sure to leave them with a quarter tank full of gas. Guess what we caught her doing? We went up to our rooms to prepare for check-out. When we came down, we saw her hastily removing a gas pump from the bikes. The woman was trying to siphon off the extra gas that we left in there for the next customers. It wasn't until then we realized that the bikes we received were not empty for no reason. She probably did this to every single one that she got back that had any gas left in it.
Needless to say, we'd never stay there again.
by A verified traveler
No window in some of the rooms !
Posted 1 Feb 2019 on HotelsRoom was advertised as a normal mid range hotel, but when I checked in, I was told I had booked a small room with no window !
After refusing that I was given the room i would have expected for the price paid.
Yourselves and the hotel should be clear about NOT having a window !
Without knocking someone unlocked my room door and tried to enter at 8-30am while i was still in the room. Suprisingly !
by A verified traveler
Horrible staff
Posted 20 Feb 2018 on HotelsRather disappointing, room was horrible, service was disgusting! Accused me of breaking the toilet intentionally
by Stephen
Great location to stay at
Posted 13 Dec 2017 on HotelsI stayed at this hotel once before and found it very good. The service is still good there. This time, the room they put my wife and I in, had a bad odour. We let the receptionist know and that afternoon she moved us to a better room. Great service. Thanks for the stay. We really enjoyed it. And it was lovely to be able to park our motorbike under the hotel, securely. If I was to mention the only downside to the stay, it would be the cleaning staff who clean the rooms each day. They threw away my toothbrush for some reason. And they didn’t leave an additional toilet paper roll there for our 3 day stay. On two separate days we had to ask for more. Perhaps you could speak to your cleaning staff to rectify this small issue. Thanks again.
Recommended
for Everyoneby A verified traveler from New Zealand
Good location
Posted 23 Aug 2017They booked us into a room with no windows while we had booked one with windows. They then upgraded us to the penthouse with balcony to their credit. Great location however staff could be friendlier
by Vachirapong from Bkk
non smoke room but smell cigaratte all over d fl
Posted 10 Apr 2017 on Hotels1st time and last time
by SaSa
Posted 7 Apr 2017 on Hotels
Recommended
for Everyoneby A verified traveler from Thornhill, ON
Convenience location.
Posted 3 Apr 2017
Pros: The room was very tidy and clean.
Cons: Improve window for better sound proof.
Location: the hotel is near the Dalat market, lake Xuan Huong, restaurants, banks.
The hotel room has good European style. Big window gave room a lot of light.
