Ratings based on 139 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westminster
Posted 19 Nov 2024
I like the free shuttle service into the center of Dalat from the resort. I thought the breakfast buffet was good and has variety.
by A verified traveler
Posted 11 Nov 2024
Beautiful quiet place.
by A verified traveler
Posted 9 Nov 2024
Please fix your shower … water overflow every time make wet floor danger and mold smell
Comment from Hotel Management
11 Nov 2024 by Customer Service Dept. , Hotel Management
Many thanks for taking the time to share your recent experience with us on Agoda We would like to express our sincere thanks for your compliments and recognition of our meeting service as well as the convenience of our resort. Your feedback is always a priceless motivation for our team, and we will surely pass your lovely words with them for their help to make your vacation more memorable. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warmest regards,Dalat Edensee Lake Resort & SpaCustomer Service
by A verified traveler
Posted 19 Jun 2024
Beautiful property. Quite and peaceful ✌️
Comment from Hotel Management
29 Jun 2024 by Customer Service Dept. , Hotel Management
Dear Our Valued Guest,Greetings from Dalat Edensee Resort Lake & Spa.Thank you for taking the time to give us about your experience at Dalat Edensee Lake Resort & Spa. Please know that your feedback is extremely valuable to us to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Once again, thank you for choosing Dalat Edensee Lake Resort & Spa. Sincerely,Dalat Edensee Lake Resort & Spa
by A verified traveler
Posted 14 Jan 2024
Was very quiet. Smoke from controlled burns did affect air quality at times.
Comment from Hotel Management
15 Jan 2024 by Customer Service Dept. , Hotel Management
Dear Jeffrey,Thank you for staying at Dalat Edensee Lake Resort & Spa. We are delighted that you had an enjoyable stay with us. We believe you've enjoyed our excellent services at Dalat Edensee Lake Resort & Spa. We are looking forward to welcoming you again. Please do not hesitate to contact us during your next visit.Kindness Regards,Customer Service Team
by A verified traveler from Santa Ana
Posted 12 Jan 2024
In general this hotel is good to excellent. Surrounding gardens And lakes are beautiful but the room isn't soundproof good. I couldn't sleep well during 2 nights I stayed there. You can hear the next door neighbor talking, laughing, pull chairs. It's pretty annoying and getting headaches. I did asked the hotel staff to do something about it but almost nothing happened. Very disappointed 😞
Comment from Hotel Management
15 Jan 2024 by Customer Service Dept. , Hotel Management
Dear Mr.NGO,On behalf of the Dalat Edensee community, thank you for choosing us and sharing your recent experience with us. At Dalat Edensee resort, we always strive to deliver the best quality of service, hence, your feedback is highly appreciated. Please accept our apology for your last stay experience. Please rest assured that our management team will take it wholeheartedly for future improvements. Look forward to welcoming you back next time. We will take this opportunity to serve you with our best hospitality.Sincerely regards,Customer Care Dept.
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Customer Service Dept. , Hotel Management
Dear TimThank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Customer Care Dept.
by A verified traveler
Affordable and beautiful vuew
Posted 26 Dec 2023 on HotelsThe rooms were comfortable and bathroom was spacious, shower could use some extra room but the tub made up for it. The view was spectacular!
Comment from Hotel Management
15 Jan 2024 by Customer Service Dept. , Hotel Management
Dear Mr/Ms Huynh Truong,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Customer Care Dept
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
15 Jan 2024 by Customer Service Dept. , Hotel Management
Dear YAT MENG, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Customer Care Dept.
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Customer Service Dept. , Hotel Management
Dear Gaurav,Thank you for taking the time to give us about your experience at our resort. We sincerely appreciate your loyalty. We are looking forward to your return in the nearest future.Wish you health, success and happiness.Kindest regards,Dalat Edensee Lake Resort& SpaCustomer Service
