Ratings based on 886 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
did not like invasion of privacy
Comment from Hotel Management
17 Jan 2025 by Front Desk, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that you felt your privacy was not respected during your stay. We take guest concerns seriously and will review our practices to ensure that everyone feels comfortable and valued. If you have any specific concerns, please feel free to reach out directly so we can address them.
by A verified traveler from Cypress
Posted 11 Jan 2025
The Super 8 location in Cypress is one of the best spots around the rooms are nice and clean and cozy and comfortable The staff is friendly. There's plenty of dining options nearby and shopping. The Super 8 location is one of my go-to spots and will always be.
Comment from Hotel Management
11 Jan 2025 by FRONT DESK, Hotel Management
Thank you so much for your kind review, We’re thrilled to hear that you enjoyed your stay at our Super 8 location in Cypress. It’s great to know that the rooms, staff, and nearby amenities met your expectations. We look forward to welcoming you back for another comfortable stay whenever you’re in the area!
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by FRONT DESK, Hotel Management
Thank you for sharing your feedback,We're glad to hear you had a positive experience overall. If there's anything specific you'd like to see improved or if you have any additional suggestions, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Jan 2025
50$ cash deposit required. They will not work during check out hours and force you to find an employee to get your 50 back.
Comment from Hotel Management
5 Jan 2025 by FRONT DESK, Hotel Management
Thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding the cash deposit and the check-out process. We understand how frustrating this must have been, and we will work on improving communication and ensuring a smoother experience for our future guests. Your comments are valuable, and we hope to have the opportunity to better serve you next time.
by A verified traveler
Posted 1 Jan 2025
The beds are old. You can feel the springs and super noisy, any movement during sleep is loud. Try the sofa bed and it’s also super old and you feel all the springs as well. Did not have a good sleep. And at 6am you hear all the staff and kids running around.
Comment from Hotel Management
3 Jan 2025 by FRONT DESK, Hotel Management
Thank you for sharing your feedback. We’re truly sorry to hear that your sleep experience was affected by the condition of the beds and the noise levels. We understand how important a comfortable, restful night is and regret that we didn't meet your expectations. Your comments about the bed and sofa bed have been noted, and we will look into these concerns to improve our accommodation.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Front Desk, Hotel Management
Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a great experience. If there's anything else we can do for you, feel free to reach out!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service, and we take all guest feedback seriously to improve our offerings.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
17 Jan 2025 by Front Desk, Hotel Management
Thank you so much for your wonderful 5-star review, We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!
by A verified traveler from Cypress
Posted 6 Dec 2024
This Super 8 location is a quiet , safe and affordable place to stay and relax. The staff are courteous friendly and welcoming. The rooms are clean and comfortable. Some of the rooms are equipped with a built-in spa bathtub which is most excellent. The surrounding area in neighborhood provide a safe experience while walking day or night. There's plenty of stores and restaurants and other shopping in the area within walking distance. Out of the other three hotels and motels in the immediate area this one is the best.
Comment from Hotel Management
7 Dec 2024 by Front Desk, Hotel Management
Thank you, for your detailed and glowing review! We're thrilled to hear you had such a positive experience at our Super 8 location. Providing a clean, comfortable, and welcoming environment is our top priority, and it's wonderful to know we met your expectations. We're glad you enjoyed the spa bathtub and found the neighborhood safe and convenient.Your feedback means a lot to us, and we look forward to welcoming you back for another excellent stay in the future!
by A verified traveler
Posted 10 Nov 2024
Rooms smells nice & clean
Comment from Hotel Management
15 Nov 2024 by Front Desk, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed the fresh and clean atmosphere. Your satisfaction means a lot to us, and we look forward to welcoming you back soon!
