Ratings based on 423 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
The hotel is average. Walking distance from most downtown amenities.
by A verified traveler
Posted 1 Oct 2024
Good basic hotel but far too expensive for what you get.
Comment from Hotel Management
3 Oct 2024 by General Manager O'Shane Welsh, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
by A verified traveler
Posted 24 Sep 2024
Goon value for the money. The staff were very a tentative and polite. The property is a bit rough on the fine stuff and the breakfast could definitely use some additions. It does meet the definition of a continental breakfast but is not a crowd pleaser.
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Sorry that we didn't meet your breakfast expectations. We Actively try to upgrade our breakfast offerings. Looking forward to properly host you in the future :)
by A verified traveler
Posted 21 Sep 2024
Staff tried to be very accommodating.I filled out the preregistration and requested a room on the first floor. They said they never got the request so I had to start all over. We had to drag our luggage up the stairs. Extremely difficult for older people. We had to request items like toilet paper and klenex for our room.Our room keys never worked and we were constantly having to get the keys reprogrammed.The breakfast bar was crowded with a a very poor selection of breakfast items. It was poor enough to where we always went out to breakfast some where else. I will never stay at this hotel again!
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your expectations. Looking forward to serving you again so we can get a chance to exceed your expectations :)
by A verified traveler
Posted 14 Sep 2024
Very good. Would use Again
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
by A verified traveler
Posted 14 Sep 2024
.
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
by A verified traveler from SAUKVILLE
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
by A verified traveler
Posted 2 Sep 2024
When we arrived I was told my reservation was for 1 room not the 2 I had booked. As the reservation was booked thru Expedia there was nothing the hotel could do. I had the itinerary # but not the hotel’s confirmation # and the itinerary # was meaningless to the hotel. Luckily they had rooms available. For the rest of our trip we either spoke directly to the hotels or went thru the hotel website.
In the room we had, the bed was broken. There was no elevator. The bedding was not clean.
The bathroom was clean.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your expectations. We will definitely be checking into all the issues that were brought forward. Looking forward to serving you again :)
by A verified traveler
Posted 1 Sep 2024
Great location.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)
