Ratings based on 578 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2020
This hotel was absolutely amazing! The location was perfect. They have the most beautiful view of the city in the restaurant terrace. The rooms are very spacious, clean and with beautiful views. The staff is first class! They go above and beyond to make sure your stay at the Wyndham is absolutely perfect! They personalize your experience and ensure you’re enjoying every moment at their facility. They make you feel like family! Highly Recommended.
Comment from Hotel Management
13 May 2020 by Sandra, Hotel Management
We are very glad that you enjoyed your stay. We will be happy to receive you if you decide to return to Cusco. We hope you are well. A big hug
by A verified traveler
Posted 20 Mar 2020 on Orbitz
This property was on a side street up a hill from the main area of Cusco and was quiet and secluded. We had an amazing view of the entire city. The room was exceptionally nice. The entire staff was professional, friendly and very accomodating
Comment from Hotel Management
13 May 2020 by Sandra, Hotel Management
Thank you Robert. We hope that you and your family are well, we will be happy to receive you if you decide to return. A hug
by A verified traveler
Posted 21 Jan 2020 on Hotels
The staff Was very helpful. The hotel was clean, and our room had a great view.
The new chief and head waiter produced a wonderful dinner for my wife and I. Starting with a complementary Golden Berry Pisco the food was artistically presented and so very tasty. They were very engaging and gracious.
If you want a reasonably priced room with view above the city though not close to downtown this is a good choice
Comment from Hotel Management
3 Feb 2020 by Sandra, Hotel Management
Thank you very much for taking the time to share your comments. We are very happy to know that you enjoyed your stay with us. We hope to see you soon when you return to Cusco
by A verified traveler
Posted 6 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Reservas, Hotel Management
Muchas gracias por sus comentarios. Esperamos volverlo a ver pronto.
by A verified traveler
Posted 2 Jan 2020
The lobby was nice and I liked that we were escorted to our room. However
Comment from Hotel Management
8 Jan 2020 by Reservas, Hotel Management
Gracias por sus comentario, estamos mejorando los detalles de distribución de habitaciones.
by A verified traveler
Posted 1 Jan 2020
My daughter got sick with altitude , asked for bottled water and they didnt have any. Cable didn't work. Breakfast was terrible, not enough staff.
I would not recommend this hotel at all!
Not our American standard, eventhough is an American brand.
Comment from Hotel Management
8 Jan 2020 by Reservas, Hotel Management
Gracias por sus comentarios. Lamentamos las incomodidades. Estamos haciendo nuestro mejor esfuerzo por mejorar en todo lo que comenta.
by A verified traveler
Posted 31 Dec 2019
Staff was very friendly and helpful. They were very few in number but were available to attend to your needs.
However, basic necessities and amenities not available:
1. No iron to press clothes in the room .. which is a basic thing especially for a hotel chain like Wyndham
2. No coffee in the room ... available only during breakfast , which was good.
3. Wireless barely worked
4. Cable tv never worked and I mean never worked
5. It felt like a ghost town. Barely any lights were on, only ones near your room. Rest all were closed ... so it literally was like a ghost town
6. Restaurant always closed for lunch and dinner, never open even once during my stay. So after a long hiking trip if you need to just relax at room, it was impossible: wifi , cable tv and restaurant not working .. huh
Overall, very disappointed with the hotel
Comment from Hotel Management
2 Jan 2020 by Reservas, Hotel Management
We regret that your stay was not what you were looking for. We are working to correct what it indicates. Thanks for your comments.
by A verified traveler from Lima
Posted 21 Nov 2019 on Travelocity
It’s old and out of the way. Being here would be inconvenient if you were visiting Cusco for a few days. We were just there for the night in transit back to Lima so it was fine. The hot water wasn’t working in the morning. We missed our wake up call as well.... I would say it is just ok. For the price it is decent. But you’d be better to spend a little more to be closer to the square so you can walk and do things easily.
Part of the problem was that we stayed at the Plaza del Inca at the beginning of our stay and there is simply no comparison.
Comment from Hotel Management
22 Nov 2019 by recepcion, Hotel Management
Dear Anonymous Thank you very much for taking your precious time to put your comments. Kind Regards
by A verified traveler
Posted 14 Nov 2019
Great comfy bedding and low noise level
The view of the city is incredible
Comment from Hotel Management
18 Nov 2019 by RECEPCION, Hotel Management
Dear Anonymous Thank you very much for taking your precious time to put your comments. Kind Regards
by A verified traveler
Posted 6 Nov 2019
Perfectly located in the best district of Bolivia.
Comment from Hotel Management
12 Nov 2019 by Wyndham Cusco, Hotel Management
Dear Anonymous
Thank you very much for taking your precious time to put your comments.
Kind Regards
