Ratings based on 484 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Overall a good stay at this hotel. We got very good sleep and the showers worked great. The only negative parts would be that the internet did not work well in rooms (we stayed in two different rooms part of our two stays) and as other reviews mention the breakfast is not that good.
The rooms we stayed in (Superior) were big and the bed was huge which was great. There are also some included drinks which is a nice touch. As you can see from photos, the rooms have no natural light (unless you open the windows which face directly on the path so no privacy).
The hotel location is close to the center, while still being very quiet.
Comment from Hotel Management
14 Nov 2024 by hotel manager, Hotel Management
Dear Vlad, thank you for sharing your experience at Tierra Viva Cusco Saphi. We’re delighted to hear you enjoyed your stay and appreciated the comfort of our rooms. We sincerely apologize for the issues you encountered with the internet connectivity. Your feedback is invaluable and will be utilized to enhance our services and we are continuously seeking to improve our offerings, and your comments will help us in this process. We hope to welcome you back in the future for an even better experience.Best Regards,Rosario CervantesHotel ManagerTierra Viva Hotels
by A verified traveler from Ashburn
Posted 29 Jun 2024
This hotel offers the best rooms for its price range among nearby hotels. Although it’s slightly farther from Plaza de Armas (2-3 blocks), it remains close to major attractions. The rooms are very good and have been recently updated. After staying in multiple hotels in Cusco, we found the overall quality here superior. It’s definitely worth staying here rather than paying extra for hotels closer to the plaza that don’t offer the same quality. The breakfast could use some improvement, but overall, we enjoyed our stay and highly recommend this hotel.
Comment from Hotel Management
22 Jul 2024 by hotel manager, Hotel Management
Dear Bulbul,Thank you for your comment and for sharing your experience at Tierra Viva Cusco Saphi with other travelers. We are very happy to know that you really enjoyed your stay. And thank you for your suggestions.We hope to have you again at Tierra Viva very soon!Kind regards,Rosario CervantesHotel managerTierra Viva Hotels
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
22 Jul 2024 by hotel manager, Hotel Management
Dear Kai, Thank you for your good rating for our hotel Tierra Viva Cusco Saphi.We are so glad that you enjoyed your stay with us and we hope to have the opportunity of serving you again in the near future. Kind regards,Rosario CervantesHotel ManagerTierra Viva Hotels
by A verified traveler
Great Value
Posted 18 Apr 2024 on HotelsAmazing value. Very clean rooms, central location short walk from plaza, friendly/accomodating staff, excellent breakfast.
Comment from Hotel Management
23 May 2024 by hotel manager, Hotel Management
Dear Andrew,Many thanks for qualifying us as "amazing value" and for sharing your experience at our hotel with other travelers.We hope to see you again very soon at any Tierra Viva Hotel.Best regards,Rosario CervantesHotel ManagerTierra Viva Hotels
by A verified traveler
Posted 13 Apr 2024
All the staff were very friendly, courteous and caring. Pamela, Wilson and all the other frint desk staff were amazing and sometimes went out of the way to help us in need. Would highly recommend the place and we'd definitely stay again if ever coming back to Cusco.
Comment from Hotel Management
23 May 2024 by hotel manager, Hotel Management
Dear Udayanga,Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Our mission at Tierra Viva is to contribute to make everyones trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting. We will share your nice comments with our team, especially with Pamela and Wilson.We hope to have you again at Tierra Viva very soon!Kind regards,Rosario CervantesHotel managerTierra Viva Hotels
by A verified traveler
Posted 5 Apr 2024 on Hotels
Comment from Hotel Management
15 Nov 2024 by hotel manager, Hotel Management
Dear Elizabeth,Thank you so much for your visit at our hotel Tierra Viva Cusco Saphi.Hopefully you will be back!Best regards,Rosario CervantesHotel ManagerTierra Viva Hotels
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
15 Nov 2024 by hotel manager, Hotel Management
Dear Charlotte,Thank you so much for your visit at our hotel Tierra Viva Cusco Saphi.Hopefully you will be back!Best regards,Rosario CervantesHotel ManagerTierra Viva Hotels
by A verified traveler
Posted 31 Oct 2023 on Hotels
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023
Great place to stay
