Ratings based on 636 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Listowel
Posted 21 Sep 2024
Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.
by A verified traveler
Posted 17 Sep 2024
Check in took extremely long
by A verified traveler
Posted 15 Sep 2024
Construction noise and music from local bars kept us up most of the night.
by A verified traveler
Posted 17 Aug 2024
Great place. Great Price
by A verified traveler
Posted 28 Jun 2024 on Hotels
by A verified traveler
Posted 27 Jun 2024
Awesome view. Great food. Super clean and friendly staff.
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Posted 25 Jun 2024
Beautiful view to the city, super clean and friendly staff
by A verified traveler
Pros and Cons of Polo Cusco Suites
Posted 20 May 2024 on HotelsI'll start with the Pros.
Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot.
Now for the Cons:
The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will "look into it." We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs.
Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning.
Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us.
Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.
by A verified traveler
Posted 19 Apr 2024 on Hotels
Clean room. A little run down. Very helpful at the front desk. Food at the hotel’s restaurant was really yummy and decent price.
