Ratings based on 377 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Just don't
Posted 10 Mar 2022 on HotelsTerrible! I stayed two nights - one on each end of a 4 day hiking trip. My first day, I messaged the hotel to request a shuttle. I was advised of the cost, provided my flight info and upon my arrival in Cusco, no shuttle!!! When I returned from my hiking tour, I was looking forward to some creature comforts after camping three nights. Got to the hotel, the clerk did not know where my luggage was. She also asked if I had my confirmation because she had NO INTERNET so she couldn't look up my name. There continued to be no internet until late morning the next day. Also, NO HEAT. again, camping in the mountains, I looked forward to being warm! I had a small space heater to heat the room.which had high ceilings. Not a great experience at all! Very frustrating and not worth it at all!
Comment from Hotel Management
14 Mar 2022 by k, Hotel Management
excuse us for the inconvenience please it is correct that there was no internet signal because hours before lightning struck and burned all our connections
by A verified traveler
Posted 4 Mar 2022 on Hotels
Comment from Hotel Management
9 Mar 2022 by K, Hotel Management
muchas gracias por su comentario su comentario es muy importante para nosotros
by A verified traveler
Centrally located
Posted 2 Dec 2021 on HotelsThis hotel is all about the location. It is right in the plaza which is the main attraction of town.
Service: Super excellent, friendly, and on point. They helped us with ordering a nurse for a Covid test at the property. They also helped us with a late checkout request for a reasonable price.
The property had plenty of hot water, a nice breakfast, and English speaking clerks.
by A verified traveler
Posted 5 Jun 2021 on Travelocity
Like: Close to main plaza.
Dislike: Not a lot of options for breakfast.
by A verified traveler from I visited from Florida, USA
Posted 17 Feb 2020
This was my second stay at this Hotel. The property is located right in the Plaza de Armas. Right where you want to be. The staff's priority is to make your stay in Cuzco as pleasant as possible. I couldn't had ask for more. From the Angela to Alex, they all have my priorities as their own. Rooms are clean, beds are comfortable, mate de coca is always available, and breakfast was included. They all go out of their way to ensure you enjoy Cuzco.
by A verified traveler from I visited Cuzco from Florida, USA
Posted 17 Feb 2020
Property is located right on the center, exactly where you want to be. I've stayed at this hotel more than once. The staff's number one mission is to make your stay as perfect as possible. The have served me as tourist's guide and advisors. I couldn't ask for more. From the Angela to Alex, they all have my priorities as their own. Rooms are always clean and breakfast was included. The all go out of their way to ensure you enjoy Cuzco.
by A verified traveler from Salt Lake City
Posted 3 Feb 2020
Good:In the center of old town, good breakfast, Great front desk from Diego
Bad: we made a reservation in Loretto boutique but they send us the Yabar hotel.
Horrible noise walking on the hardwood floor, the room stinks like sewer ( room 209 ) Very cold and dar k room no heating.
TV - only several Spanish channels and one Arabic.
by A verified traveler
Posted 20 Jan 2020 on Hotels
Was a super cute hotel. Could be a little loud in the evening but it is off the main square.
by A verified traveler
Posted 21 Dec 2019 on Hotels
It was perfect. The localization and the staff was perfect
by A verified traveler
Posted 29 Nov 2019 on Hotels
Great location!
