Ratings based on 7 Verified Reviews

3.7 out of 5
67% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Jul 2019
Great location, very attentive and accommodating staff, we enjoyed our stay in Cusco tremendously, and due, in big part to this wonderful hotel and its personnel! Until next time!!
2 out of 5
by A verified traveler from Kimberly, ID

Switched Properties

Posted 2 Jun 2018
We arrived at the confirmed location only to be told this was not the property we were staying at. They said they had a number of locations in Cusco. They provided a taxi to the new property. It was a nice place, however we had given the prior address to our tour provider and there was a lot of confusion at trying to make connections to the new location was a big problem. Finally got it resolved
Comment from Hotel Management
9 Jun 2018 by Equipo de imperial Cusco Hotel, Hotel Management
buenos dia si disculpe la molestia nosotros somos un consorcio hotelero conformado por tres hoteles de la misma categoria y la reserva de usted estaba en nuestro otro hotel por favor si hemos causado alguna molestia le pedidmos las disculpas del caso Equipo de imperial cusco hotel
4 out of 5
by A verified traveler

Lovely homely hotel in the center of Cuzco

Posted 2 Jun 2018 on Hotels
Spent one night here and felt thoroughly at home. The staff were very helpful and the ambience is very relaxing. The room was a good size and clean. Alas we ended up with 2 single beds instead of a double but i was happy with the comfort bed after the Inca Trail. The hotel is located a 5-10 minute walk from the center of Cuzco. The real surprise was to be found in the Hotel gardens were they keep 2 lovely tame young Alpacas and cute rabbit. The staff happily gave me carrots to feed them. Definately one of the high points of my stay in Cuzco.
Comment from Hotel Management
9 Jun 2018 by Equipo De Imperial Cusco Hotel, Hotel Management
Muchas Gracias por sus comentarios fue un placer haberlos podido atender.
2 out of 5
by A verified traveler from Mexico

Posted 3 Jul 2019
El desayuno muy malo y ni estaba listo a la hora que indicaron
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 May 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Feb 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Feb 2019
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