Ratings based on 290 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
location
by A verified traveler
Posted 20 Jul 2024
Very clean and nice hotel. Not very quiet since we had a room facing the main road. Always honking and alarms going off.
by A verified traveler from Orange
Posted 31 May 2024
The hotel staff are friendly and it’s really convenient because it’s close to everything.. easy access to walk to places around the city
by A verified traveler
Posted 5 May 2024
El personal es amable y el hotel limpio.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 18 Mar 2024
I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.
by A verified traveler
Posted 6 Sep 2023
A great stay! Excellent location and excellent staff!
Comment from Hotel Management
29 Sep 2023 by Hotel San Agustin El Dorado., Hotel Management
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin El Dorado.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin El Dorado.
by A verified traveler
Posted 4 Jul 2023
The property was fine but even though there were no guests the staff refused a late check-in.
Comment from Hotel Management
12 Jul 2023 by Hotel San Agustin El Dorado., Hotel Management
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin El Dorado.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin El Dorado.
by A verified traveler
Posted 27 Apr 2023
The only negative was stating in rooms on the street. We were kept up to due cars driving over a grate in the street
