Ratings based on 219 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 5 Nov 2024
The property and the staff were very good. Our only disappointment was the breakfast buffet options…not a lot of options and the food does not get refilled right away.
Comment from Hotel Management
19 Nov 2024 by Madeleine, Hotel Management
Dear DinahThank you for your kind words about our property and staff. We’re truly sorry to hear that the breakfast buffet didn’t meet your expectations. Your feedback is very valuable, and we will review our processes to ensure a wider variety of options and quicker refills. We hope to welcome you back in the future for an improved experience.Best regards,
by A verified traveler
Posted 31 Oct 2024
Kind service
Comment from Hotel Management
19 Nov 2024 by Madeleine, Hotel Management
"Dear Mr Yixin,Thank you for your kind words! We’re delighted to know you appreciated our service. It means a lot to us, and we look forward to welcoming you back on your next visit.Best regards,
by A verified traveler
Posted 26 Oct 2024
An amazing hotel . Very clean and staff are very friendly and helpful .
by A verified traveler from Castro Valley
Posted 24 Oct 2024
Convenient Location
by A verified traveler
Posted 23 Oct 2024
Room was big, clean, had nice shampoo, conditioner, soap and lotion. The only complaint about room is that it was hot and stuffy. The staff was responsive and provided us a fan. The view from the roof top is beautiful. The restaurant has nice balcony seating with a view of the Plaza de Armas!! Perfect!! I didn’t find it loud, as I’ve read in other reviews, but could be because we had a room with no windows. Still found the hotel quiet inside, but I would expect noise as the hotel is situated in a corner where there is a lot of traffic. Overall. Great hotel in a great central location :)
Comment from Hotel Management
19 Nov 2024 by Madeleine, Hotel Management
Dear AnaThank you for your detailed and thoughtful review! We’re thrilled to hear you enjoyed your stay, especially the spacious and clean room, the amenities, and the beautiful views from our rooftop and balcony seating.We apologize for the discomfort caused by the heat in your room and are glad our team could assist by providing a fan. Your understanding of our central location and the potential for noise is much appreciated, and we’re delighted that you still found the hotel to be quiet and comfortable overall.We hope to have the pleasure of welcoming you back on your next visit to the city!Best regards,
by A verified traveler
Posted 14 Oct 2024
The location was amazing. The view from the roof was incredible.
The suite was very spatious.
Comment from Hotel Management
17 Oct 2024 by Madeleine , Hotel Management
Dear Mrs Nicoles,Thank you for your recent stay and for taking the time to rate us with 4 out of 5 stars! We're glad to hear that you enjoyed our fantastic location and the stunning view from the rooftop, as well as the spaciousness of the suite.We always strive to improve, and your feedback is valuable in helping us provide an even better experience. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Thank you for choosing us!Best regards,
by A verified traveler from Philadelphia
Posted 7 Oct 2024
Great and helpful staff.
Comment from Hotel Management
17 Oct 2024 by Madeleine, Hotel Management
Dear Troy,Thank you so much for your feedback! We're delighted to hear that you found our staff to be great and helpful. Providing excellent service is always our priority, and it's wonderful to know we met your expectations.We look forward to welcoming you back soon!Best regards,
by A verified traveler from East Harfort
Posted 3 Oct 2024
Pequeño hotel bien ubicado pero muy caro para el tamaño de la habitación, el desayuno bastante limitado en opciones
Comment from Hotel Management
19 Oct 2024 by Madeleine, Hotel Management
Estimado DanteGracias por tomarse el tiempo para compartir su opinión. Lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas. Nos gustaría aclarar que nuestro hotel se enfoca en brindar una ubicación privilegiada y una atención personalizada, lo que a veces influye en nuestras tarifas. Tomamos nota de sus observaciones sobre el desayuno y trabajaremos en mejorar la variedad de opciones. Apreciamos sus comentarios, ya que nos ayudan a mejorar, y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
by A verified traveler
Posted 2 Oct 2024
Close by to all the tourist sites, dining and shopping.
Comment from Hotel Management
19 Oct 2024 by Madeleine, Hotel Management
Dear Mrs Ruchira,Thank you for your comment! We’re glad to hear that our location, close to the main tourist sites, dining, and shopping, was convenient for your visit. We hope you enjoyed your stay and would be happy to welcome you again in the future.
