Ratings based on 102 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Nice hotel
Comment from Hotel Management
19 Dec 2024 by Hoteles Hacienda, Hotel Management
Dear Legna, We are happy thay you enjoyed your stay in the hotel.Have a nice day,
by A verified traveler
Posted 19 Dec 2024
The hotel was lovely, close to the action, and the staff were extremely friendly and helpful. This is a great place to adjust to the altitude and use as a base to explore Cusco.
Comment from Hotel Management
19 Dec 2024 by Hoteles Hacienda, Hotel Management
I'm glad to hear you had a great experience! It sounds like the hotel provided a perfect mix of comfort and convenience, with friendly staff to make your stay even better.
by A verified traveler
Posted 18 Dec 2024
The location was convenient, just a short walk down to the main plaza. It was very easy to catch an Uber from the hotel, taking only 1-3 minutes on average. The hotel was clean, and had some nice extras such as coca tea and oxygen in the lobby to help with altitude sickness, as well as a filtered water machine for refilling your water bottle. The staff was all very friendly. The downsides, our room on the second floor was near the front desk which was quite noisy at night, not quieting down until around 1 AM on our first night there, which was a Saturday. There is also a restaurant just one floor below with an open terrace of seating, which also creates a lot of noise for those staying on the second floor. Additionally, I found the breakfast to be fairly limited and not very tasty. Overall, a decent place to stay, especially for the price. The main drawback for me was the noise but enjoyed my stay overall. I think a room on the third floor could be quieter.
Comment from Hotel Management
19 Dec 2024 by Hoteles Hacienda, Hotel Management
Dear Rachael,Thank you for sharing your experience! It’s great to hear that the location was convenient and that the hotel offered thoughtful amenities like coca tea and oxygen to help with altitude adjustment.Thanks again for your feedback!
by A verified traveler
Posted 1 Dec 2024
really nice hotel for the price, incredible staff, good breakfast & drink deals
Comment from Hotel Management
2 Dec 2024 by Hoteles Hacienda, Hotel Management
Dear Sonya, Thank you for your kind feedback. We are happy that you enjoyed your stay in our property.Have a nice day!
by A verified traveler from Cumming
Posted 15 Nov 2024
The hotel overall is alright, but the room we got looked like an add on on a hallway. It was kind of noisy and didn’t have air conditioning.
Comment from Hotel Management
15 Nov 2024 by Hoteles Hacienda, Hotel Management
Dear Cesar,We apologyze if you did not have a good experience in the hotel. Next time you can contact frontdesk to have a better alternative in order to solve any desagreent that you could have.Have a nice day,
by A verified traveler
Posted 11 Nov 2024
Spacious, quiet room with exterior windows to a courtyard. Helpful, professional staff.
Comment from Hotel Management
11 Nov 2024 by Hoteles Hacienda, Hotel Management
Dear Kathy, Thank you for your feedback! We appreciate it!Have a nice week!
by A verified traveler
Posted 28 Sep 2024
Great stay!
Comment from Hotel Management
30 Sep 2024 by Hoteles Hacienda, Hotel Management
Thank you for your feebdack. Have a nice day!
by A verified traveler from Los Angeles
Posted 26 Sep 2024
The property itself was nice. The pillows were uncomfortable and flat on both beds. My pen dripped some ink and i was charged $52 American dollars for 1 flat sheet. That was a rip off i pay less for a set with pillow cases.
Comment from Hotel Management
30 Sep 2024 by Hoteles Hacienda, Hotel Management
Dear Amanda, We want to thank you for your sincerity and the time your take to send your feedback.Kind regards,
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Hoteles Hacienda, Hotel Management
Buenos días, Lamentamos la puntuación asignada. Favor de comentarnos su experiencia.
by A verified traveler
Posted 5 Sep 2024 on Orbitz
The place was exactly what I had hoped it to be, affordable while providing a safe, cozy corner to stay at. Easy access to the historic town was a major plus point, neighborhood was neat and clean, staff was friendly, courteous, helpful and responsive to needs. I would stay there again without skipping a beat.
Comment from Hotel Management
5 Sep 2024 by Hoteles Hacienda, Hotel Management
Thank you Kiran for your kind feddback. We really appreciate it! We are happy that your stay was memorable.Have a nice day!
