Ratings based on 154 Verified Reviews

4.6 out of 5
86% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Oct 2024
It was a great place to stay
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Aug 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jul 2024
3 out of 5
by A verified traveler

Posted 16 Jul 2024
Hotel was beautiful and Staff was great except one girl lied and said there’s no taxi in inti Raymi festival so we missed it bc we had to walk to festival. She worked on 6/24, absolutely awful customer service
Comment from Hotel Management
17 Jul 2024 by Hotel Encantada, Hotel Management
Dear Linda,Dear Linda,Thank you for your comment which will help us improveHowever; unfortunately on dates like Inti raymi. Taxis are limited and require special credentials to arrive and it is always recommended to leave early to avoid setbacks. Hoping you enjoyed CuscoKindest Regards,Evelin SalasHOTEL ENCANTADA
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Beautiful, low key stay

Posted 27 Jun 2024 on Hotels
Beautiful patio, comfortable bed, and friendly staff. Most places don’t seem to have heat but they were able to provide me with a water pad bed warmer and space heater. The place was very peaceful and you can’t beat the view.
5 out of 5
by A verified traveler from Menlo Park

Posted 27 Jun 2024
I loved staying at Encantada! The staff are amazing, kind and helpful. It’s at a great location and I watched the fireworks from the terras.
4 out of 5
by A verified traveler

Posted 31 May 2024
We rented an apartment adjacent to the property and enjoyed having enough space considering most places were much smaller. Would have enjoyed art on the walls would have made the place cozier but plain white walls made it less appealing. Also, kitchen was empty, no glasses, no plates, no cutlery and we ran out of toilet paper on the second day. Staff was friendly and very accommodating.
5 out of 5
by A verified traveler from Columbus

Posted 31 May 2024
The massage therapist is amazing! Walking distance to San Blas Cuzco. Beautiful gardens and friendly English speaking staff.
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