Ratings based on 59 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024
Great location. Basic room with large bathroom and good WiFi
by A verified traveler
Posted 7 Apr 2024 on Hotels
Amazing location
by A verified traveler
Posted 24 Nov 2023
It is close to everything
by A verified traveler
Posted 11 Apr 2023
The staff were excellent. We arrived at 730am even though our check in was at 1030. They let us in right away since we didn’t sleep all night from our flights. Great and friendly staff that is a clock from the city center!
by A verified traveler
Posted 10 Dec 2022
Very central location
by A verified traveler
Would not stay here
Posted 7 Jul 2022 on HotelsVery loud. Extremely cold room, heater didn’t work, no extra blankets or pillows available. No elevator. Light fixture had shattered and bulb was flickering dangerously. No shampoo or soap. Desk staff not very helpful. Nobody was available when we wanted to check out at 6:15 am, the main door was locked and gated, so we had to let ourselves out of a side door with an unlocked dead bolt hanging off it and hoped for the best. The only positive thing this place was the location. Hotels.com might want to reconsider including this in its listings.
Comment from Hotel Management
7 Jul 2022 by Daniel, Hotel Management
THIS COMMENT IS FROM SOMEONE WHO DID NOT STAY AT THE HOTEL but who did make a reservation with us, however, did not show up at the Hotel and had to pay the NO SHOW in compliance with our reservation conditions established on Expedia. This person did not agree to comply with the reservation conditions established in Expedia and with our prior consultation with Expedia, the fair charge was made, This comment is an act of attempted revenge towards our Hotel by a person who did not accept comply with the established conditions published on Expedia (we know who this person is since he indicated that he would make this typoe of comments if we charged him).
The comment is very different from those of the other guests since our equipment and services work normally and efficiently. We respect and appreciate all the opinions that our guests make about us, however we must be emphatic in saying that this comment corresponds to an unfair act of false defamation by a person who did not want to pay for their reservation according to the established conditions but he finally had to do it.
by A verified traveler
Posted 11 Jun 2022 on Hotels
Very good stay. Staff most helpful , especially Miss. Griselda. She is simply wonderful. Breakfast limited and same from one day to the next, but adequate.
Comment from Hotel Management
24 Jun 2022 by Gerente, Hotel Management
Muchas gracias por sus valiosos comentarios , los cuales nos alientan a seguir mejorando en nuestro servicio.
Estaremos atentos a servirlo mejor en swu proxima visita a nuestro Hotel.
Saludos cordiales
Daniel Holguin
Gerente
by A verified traveler
Posted 23 Jan 2022 on Hotels
Comment from Hotel Management
19 Feb 2022 by Anthony, Hotel Management
Muchas Gracias y esperamos servirlo nuevamente
by A verified traveler
Very satisfied
Posted 10 Mar 2020 on HotelsWe encountered a problem getting to Machu Picchu. The staff provided us excellent service when we were time crunched. Thank you!
Comment from Hotel Management
10 Mar 2020 by Manager, Hotel Management
Thank you very much for your valuable feedback, it helps us to keep improving and looking to give an excellent service and look forward to serving you better
Kind regards
Daniel Holguin
