Ratings based on 173 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Equipo El Balcon , Hotel Management
Dear Jerry thank you for the rating that you gave us.Regards
by A verified traveler
Posted 22 Oct 2024
This hotel was beautifully restored and maintained. It is in a great location - close to the city's plaza - which makes walking around and exploring Cusco great. There is also a full jug of clean water in the lobby at any time, which allows for easy drinking. The staff was accommodating and kind, and allowed us to store our bags during the Incan trail.
Comment from Hotel Management
12 Nov 2024 by Equipo El Balcon , Hotel Management
Dear Amelia, we are very happy to know that our house and its history was to your liking as well as the attention of our staff.We look forward to welcoming you again.Best regards
by A verified traveler
Posted 3 Oct 2024
The moment I walked into this hotel, I knew I made the right decision! The staff was so welcoming, kind, and eager to share some knowledge of places you may need and want to see in the area. It is right near El Plaza de Armas, making it super accessible to everywhere you want to see. The gardens they had in the centre of the the hotel, with the rooms surrounding it were gorgeous and a welcome place to relax, start and end your day. The complimentary breakfast bar, as well as having eggs or pancakes made on demand the way you like it was the best way to start the day! Breakfast starts at 6am, which is great if youre doing any daytours, as they primarily start very early in the morning. Highly recommend choosing this hotel for your trip to Cusco, you will not be disappointed!
Comment from Hotel Management
12 Nov 2024 by Equipo El Balcon , Hotel Management
Dear Christopher, thank you for choosing us for your stay in Cusco, we are very happy to know that you enjoyed your stay and our facilities and the service provided by our staff, it will be a pleasure for us to welcome you back.
by A verified traveler
Posted 29 Sep 2024
Great staff and spacious room. Too many stairs around the hotel and in the hotel.
Comment from Hotel Management
12 Nov 2024 by Equipo El Balcon , Hotel Management
Dear Luanna, we are glad to hear that you enjoyed the attention of our staff and that the room was to your liking.We look forward to welcoming you back.
by A verified traveler from Denver
Posted 17 Sep 2024
We enjoyed our stay at El Balcon. It was conveniently located, clean, and the staff was very friendly and helpful. As you can see from the photos of others, it's very quaint.
Comment from Hotel Management
12 Nov 2024 by Equipo El Balcon , Hotel Management
Dear Thomas, we are pleased to know that you enjoyed your stay with us and that you also enjoyed the attention of our staff. Thank you for choosing us.
by A verified traveler
Posted 5 Sep 2024
This property is stunning. We stayed 3 nights at a 5 star prior to a trek, and stayed our last evening at El Balcon when we returned to Cusco. We are already planning our next trip and this hotel is our first choice. We stayed in 18, the balcony suite on the corner. The fireplace was loaded and set up when we arrived and the room was gorgeous. The decor was STUNNING. The shower was hot and water pressure was fantastic. The breakfast was delicious. Fresh juice, amazing guacamole, homemade butter and jam. The staff were the most thoughtful people we’d met in Peru. We felt very welcome. Can’t recommend this hotel enough.
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Posted 14 Jul 2024
I would recommend this hotel to anyone staying in Cusco! Beautiful place and lovely helpful staff! Very walkable distance to the main square but just far enough away to be a quieter area. Also a nice walk/hike from the hotel to the ruins!
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Posted 6 Jul 2024
Maria at reception is the best! She helped our family with coordinating transportation and finding out information about Cusco. All of the staff were friendly and kind. The rooms and property are beautiful and extremely well maintained. The meals in the restaurant were delicious and a full breakfast was provided.
