Ratings based on 96 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023
I stayed at Hatun Quilla for 6 nights. The owner Julio was very friendly and helpful. Very quiet and convenient place near the Plaza de Armas. Would definitely stay again!
by A verified traveler
Posted 7 Nov 2023
by A verified traveler
Secluded little home just blocks from action
Posted 11 Feb 2022 on HotelsAs the only guest there, i was treated very well.
by A verified traveler
Posted 25 Dec 2019 on Hotels
by A verified traveler
Read the other reviews - they're accurate
Posted 25 Dec 2019 on HotelsEverything other reviewers have said is correct. Heat in the rooms is considered a "luxury." Wi-Fi is spotty. Breakfast is cold bread and instant coffee. There is (some) hot water. The paint is peeling and there is little attention to detail regarding cleanliness and upkeep. However, the staff was friendly and helpful. We felt safe there. The area was extremely quiet. In short, it was an okay place to stay, but we saw better options for a better price when we had our boots on the ground in Cusco.
by A verified traveler
Look elsewhere.
Posted 21 Dec 2019 on HotelsThe best I can say was that the people were nice and let us leave our bags at the hotel while we went to Machu Picchu. The accommodations are very spartan. The rooms were cold, and there was not very much hot water when we try to take a shower. When leaving, we opted to fly smelly and take a shower at our next destination instead of taking a cold shower again there, where, I might add, there was no shampoo available. the internet was spotty, but this is probably true in most of the city. We paid about $21 USD night, but there are places nearby, right around, was charged 50 soles ($15 USD). That's much cheaper.
Comment from Hotel Management
23 Dec 2019 by manager, Hotel Management
could not answer, because I do not know who the guest is, however, we would have loved to communicate the problems and maybe we would have given a solution, because the hot water is 24 hours and the internet maybe it was just a matter of to reset.
And as for the price, $ 21.00 dollars we think is fair.
Best regards
by A verified traveler
Recommend!
Posted 3 May 2019 on HotelsWe stayed at Hatun Quilla for 3 nights and were not disappointed! The owner is so helpful and friendly, the rooms were clean and comfortable and the views from the top floor where you eat breakfast were amazing!! The owner booked our rainbow mountain excursion and eve let us store our bags there so we wouldn’t have to drag them to Machu Pichu! In addition it was extremely secure and they always had the door locked, and it was extremely quiet at night. Would definitely recommend!
Comment from Hotel Management
8 May 2019 by Julio, Hotel Management
Good evening, Miss Victoria
Firstly, thank you once again for your preference, and we are very happy, for having satisfied your expectations, and giving us the best references and recommendations.
We hope we can serve you in another opportunity.
regards
Julio Sanchez
Manager
by A verified traveler
So cold.....
Posted 17 Oct 2018 on HotelsWe were sooooo cold in the room. There was a heater attached to the wall but you had to pay for the extension cord to use it..... so we were so cold... even in the breakfast room, some other tourists had to go get their coats as it was freezing. The heater in the room was broken and it smelled like gas.
Also, as we were preparing to go to bed, we heard mice or rats in the ceiling and walls. We did not see any, but it was not reassuring...
So if you go to this hotel, you can't be afraid of mice, and bring your extension cord and slippers!!!!
Comment from Hotel Management
29 Oct 2018 by Julio, Hotel Management
Dear Mr. ........
First thank you for your preference, and also your comments about your stay in my establishment, however I must refute them, since in the first place it would have been good to tell us about the existence of the mice that you mention, because so far nobody he complains, however we will review the case.
Second gas heater is in the area where you have breakfast, and usually only turn on when requested and we have never had any problems, and if there was we would have loved to communicate, to fix it.
Third, the heater, of course we charge an additional, because the electricity is not free, and you are not paying the price of a 2 or 3 star hotel, you chose a basic services and if you require additional services You have to pay it like anywhere in the world.
And finally we would have liked him to identify himself, and that makes us believe that his comments can not be credible
Once again thank you for your comments.
Best regards
Julio Sanchez
Manager
by A verified traveler
Posted 25 Sep 2018 on Hotels
Staff was wonderful and so helpful in providing whatever information/tour assistance I needed. Quiet cozy place to stay near the center of town. Would definitely stay again!
Recommended
for Everyoneby A verified traveler
Value for money on the whole
Posted 27 Jun 2018The breakfast place is good. Room is ok given the price. Staff are friendly. Room is a bit cold without heating facilities, though.
