Ratings based on 458 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Very friendly, quiet yet a quick walk down the Hill to all the action. The staff were fantastic. I had a great massage as well. Highly recommend Atoq.
Comment from Hotel Management
27 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Maria, we appreciate your feedback and are delighted to know you enjoyed our hotel. Your satisfaction is our top priority, and we look forward to serving you again soon.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Adam,thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
by A verified traveler
Posted 17 Dec 2024
The staff where very friendly and prompt to assist with anything we may need
The property is en perfect condition the owners took care of every little detail all around the hotel from reception to hallways to rooms and bathroom been far away from home it make us feel very welcome I am convince you won’t find many places like this in the area
Sadly enough the hotel need a restaurant where you can have a small dinner after a long day hiking
Comment from Hotel Management
18 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Roberto, Thank you so much for taking the time to leave us this amazing review! Thank you for your valuable feedback as well, which helps us to keep improving. We’re thrilled to hear that you had a great experience with us and look forward to hosting you again soon. Best regards,
by A verified traveler
Posted 12 Dec 2024
Easy and nice
Comment from Hotel Management
12 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Jessica, Thank you for your feedback! We’re glad you enjoyed your experience and we’ll work hard to always improve.
by A verified traveler
Posted 4 Dec 2024
Great location. But be prepared to walk up a street to get to the the hotel entrance. The room we had felt a little cramped. Not much room to move around. Sink in the bathroom did not drain so we had to get it fixed. Heater did not work so they arranged a portable heater. Breakfast was pretty good.
Comment from Hotel Management
4 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Madan, Thank you so much for taking the time to leave us a review! Your feedback is invaluable as we strive to improve and deliver the best service possible. Looking forward to welcoming you back soon!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Gloria, Thank you so much for taking the time to leave us this amazing review! We look forward to hosting you again soon.
by A verified traveler
Posted 2 Dec 2024
The breakfast was ok but always fresh. The views were beautiful. Great location
Comment from Hotel Management
2 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Crystal, We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us, and we can’t wait to share your compliments with them. Looking forward to your next visit.
by A verified traveler
Posted 2 Dec 2024
Great view of the city, walkable distance to many sightseeing spots.
Comment from Hotel Management
2 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Xiao, We’re thrilled to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience and for highlighting the view from our hotel. We’ll continue to improve and provide exceptional service. Best regards,
by A verified traveler
Posted 29 Nov 2024
Excellent Staff! Melinda and the others from reception, the dinning room and the housekeepers were very attentive! Specially Melinda was an excellent resource! Great hotel!
Comment from Hotel Management
2 Dec 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Yaritza, Thank you so much for leaving us this amazing review and highlighting Melinda's customer service! We’re thrilled to hear that you had a great experience at our hotel. We’ll pass along your compliments to our team and we look forward to hosting you again soon!
by A verified traveler
Posted 20 Nov 2024
the breakfast is good and clean. Our room was not cleaned well when we checked in. The closet had garbage and dust on it. there were no hand towels, the front desk guy opologized and was very helpful.
Comment from Hotel Management
20 Nov 2024 by Ana Lucia Galindo - Administrator, Hotel Management
Dear Saketa, Thank you very much for your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our hotel. We’ll investigate your concerns promptly to ensure immediate resolution. We hope to see you again in the future.
