Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Geordie, We are thrilled you had an excellent stay at The Cupertino Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono,Managing Director
by A verified traveler
Posted 16 Nov 2024
The property feels dated. Room clock is compatible with an iPod. Does anyone still have one? Indoor courtyard area was untended. Complimentary Continental Breakfast had hardly any choices. We went out to eat. We’ve stayed here many times but it is in need of updating.
Comment from Hotel Management
17 Nov 2024 by Managing Director, Hotel Management
Dear W Scott, We are pleased to hear you enjoyed our property and the convenience of our location. However, we sincerely apologize for the oversight in your room’s cleanliness, particularly with the tub. This falls short of our usual standards, and we will address this issue with our housekeeping team to ensure such occurrences are avoided in the future. Your comments help us improve, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a flawless experience during your next visit.Kind regards, Claudio Bono Managing Director
by A verified traveler
Posted 16 Nov 2024
“My stay at this hotel was overall fine, but I noticed some issues with the bathroom. The sink didn’t drain properly, and the shower head was leaking. I hope these can be fixed for future guests.
Comment from Hotel Management
17 Nov 2024 by Managing Director, Hotel Management
Dear Omid, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we deeply regret the maintenance issues you encountered in your accommodations. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Kind regards, Claudio Bono Managing Director
by A verified traveler
Posted 16 Nov 2024
Comfortable
Comment from Hotel Management
16 Nov 2024 by Managing Director, Hotel Management
Dear Allan, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Managing Director
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Managing Partner, Hotel Management
Dear Richard, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your st ay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Managing Partner
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Justin, We are thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Cupertino Hotel. Thank you for choosing us for your time in the city; we look forward to seeing you again soon.Kind regards, Claudio Bono,Managing Partner
by A verified traveler
Posted 4 Nov 2024
Very nice surprise with the free room upgrade.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Joseph, Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts in upgrading your accommodations; we will enjoy sharing your kind remarks. It was a pleasure hosting your visit at The Cupertino Hotel, and we look forward to your return!Kind regards, Claudio Bono,Managing Partner
by A verified traveler
Posted 30 Oct 2024
Nothing unique and morning breakfast was below par to previous stays.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Michael, We are sorry that your stay this time did not meet all of your expectations, especially considering your positive past experiences with us. Your feedback is important in helping us identify areas for improvement, and we will address the breakfast issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Kind regards, Claudio Bono,Area Hotel General Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Area Hotel General Manager, Hotel Management
Dear Beatriz, We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager
by A verified traveler
Posted 22 Oct 2024
Good location, decent continental breakfast, clean, nice pool.
Comment from Hotel Management
23 Oct 2024 by Area Hotel General Manager, Hotel Management
Dear Lyndon, We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our continental breakfast and enjoyed spending your time at our beautiful pool. It was a pleasure hosting you, and we look forward to your next stay at The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager
