Ratings based on 870 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I qas asking aome charges whwn I qas checking out. They say this is because services. Nevertheless,.My package was paid since my country. I didn't have to pay any charges at all for my stay. They was asking me 220.
Comment from Hotel Management
26 Nov 2024 by Ana Paula, Hotel Management
Hi Nancy! All reservations made through Expedia have a 10% fee charged for the accommodation. This information is included in your reservation voucher. The reception followed the procedure that was adopted and agreed upon at the time of booking. We always recommend reviewing the policy at the time of purchase. Best Regards. Ana Paula Belfort Gomes - Hotel Manager - Hotel Cullinan Hplus Premium
by A verified traveler
Posted 7 Oct 2024
I couldn’t make
It there and even tho we paid for all cancellation I was not able to cancel because I could not get hold of the hotel for the 3 days !! That I was supposed to stay there so we could try to cancel or adjourn it.
Comment from Hotel Management
8 Oct 2024 by Ana Paula Belfort Gomes - General Manager and Team, Hotel Management
Dear Dennis, We are sorry for what happened. We have identified that your reservation was a non-refundable expedia rate. In this case, changes/cancellations must be made directly on the purchase platform. We hope to welcome you again and regain your full trust. Best regards, Ana Paula Belfort Gomes - General Manager and Team - Cullinan Hplus Premium Hotel.
by A verified traveler
Posted 4 Sep 2024
Excellent
Comment from Hotel Management
5 Sep 2024 by Ana Paula, Hotel Management
Hello! We are grateful for taking the time to leave your review here on Expedia. We are very pleased to have provided you with an excellent stay. Your feedback encourages us to continue striving for excellence and quality in our services. You are always welcome. Best regards, Ana Paula Belfort Gomes - General Manager and Team - Hotel Cullinan Hplus Premium.
by A verified traveler from West Palm Beach
Posted 25 Aug 2024
We loved this place! Amazing location. Having the shopping mall across the street was the best!
Comment from Hotel Management
26 Aug 2024 by Ana Paula, Hotel Management
Hi Pamela! We are grateful to you for taking your time to review here at Expedia. We are happy to provide you with accommodations that exceed your expectations and a good location. We are always working to improve our services Always feel welcome. Best regards, Ana Paula Belfort Gomes - General Manager and team- Cullinan Hplus Premium Hotel.
by A verified traveler
Posted 6 Aug 2024
Nice hotel with good price
Comment from Hotel Management
7 Aug 2024 by Ana Paula, Hotel Management
Hi Diego! Thank you for your review here on Expedia. We are very happy for the highlights of your evaluation, such as our service. Thank you for all the details and we are always working for improvements and your review is very important. Best Regards. Ana Paula Belfort Gomes - Gerente Geral - Hotel Cullinan Hplus Premium.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
26 Aug 2024 by Ana Paula, Hotel Management
Olá Rizwanul! Obrigada por nos classificar aqui no hoteis.com. Conte conosco sempre que precisar de hospedagem em Brasília. Abraços, Ana Paula Belfort Gomes - Gerente Geral e Equipe - Hotel Cullinan Hplus Premium.
by A verified traveler
Posted 27 Jul 2024
Clean
Comment from Hotel Management
29 Jul 2024 by Ana Paula, Hotel Management
Olá Moira! Obrigada por nos classificar aqui no hoteis.com. Conte conosco sempre que precisar de hospedagem em Brasília. Abraços, Ana Paula Belfort Gomes - Gerente Geral e Equipe - Hotel Cullinan Hplus Premium.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Ana Paula, Hotel Management
Olá Italo! Obrigada por nos classificar aqui no hoteis.com. Conte conosco sempre que precisar de hospedagem em Brasília. Abraços, Ana Paula Belfort Gomes - Gerente Geral e Equipe - Hotel Cullinan Hplus Premium.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Ana Paula, Hotel Management
Olá Leonardo! Obrigada por nos classificar aqui no hoteis.com. Conte conosco sempre que precisar de hospedagem em Brasília. Abraços, Ana Paula Belfort Gomes - Gerente Geral e Equipe - Hotel Cullinan Hplus Premium.
by A verified traveler
Posted 16 Jun 2024
Towels and linens had the brand of a Motel, with the name of a different property. In Brazil, motels are used for sexual relationships
First room linens had yellow stains. Then they changed to another room. House keeping did not show up in our 2 day stay. This is at best a 3 star hotel. Rating is wrong
Comment from Hotel Management
18 Jun 2024 by Ana Paula, Hotel Management
Dear Andre! We appreciate you taking the time to leave a review here on Hotels.com. Regarding the cleaning service, we are sorry you were not satisfied and would like to inform that this situation has been forwarded to the responsible department so that it does not happen again. Best regards, Ana Paula Belfort Gomes - General Manager and Team - Cullinan Hplus Premium Hotel.
