Ratings based on 344 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
It was close to the event we were attending.
Comment from Hotel Management
18 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Shawn, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CULPEPER regarding the convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Ellen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CULPEPER and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
Love it
Comment from Hotel Management
5 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Richard, Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can’t begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We’re glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from Gaithersburg
Posted 21 Oct 2024
This hotel is in need of a renovation: my room has a bent doorframe, and the bathroom sink is draining slowly. Service and cleanliness are comparable to other Red Roof Inn locations.
Comment from Hotel Management
2 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Junxiao,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Culpeper. I was happy to hear that the service and the cleanliness of the property was to your liking, resulting in a 4/5 rating. However, your comment regarding the bent door frame, the slow bathroom sink drainage and the needed renovation was regrettable to read, as such this will be taken into consideration. Please accept our sincerest apologies for the impact these issues had on your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Dirty and clogged sink upon arrival
Comment from Hotel Management
17 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Wendy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Culpeper. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with unclean and clogged sink. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
My hotel room had at least 8 roaches. I asked for a different room, and they wouldn't give me one, so I had to leave and find somewhere else to stay.
Comment from Hotel Management
13 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Jason,I appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
An unexpected insect!
Posted 16 Aug 2024 on HotelsI picked up the phone and some kind of bug ran from it.
Comment from Hotel Management
17 Aug 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper, Millard. It saddened us to read that your experience did not meet your expectations. You stated that the listed insect hindered your stay. In an effort to rectify this in a timely manner, I have shared your comments with the property. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Jul 2024
They infested with roaches
Comment from Hotel Management
28 Jul 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Alexus,Red Roof appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. It's saddening to hear your stay fell short of your expectations due to the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Culpeper and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Burke, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Culpeper and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
