Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
I had a good time here
Comment from Hotel Management
14 Dec 2024 by Author, Hotel Management
Dear guest, It was a pleasure hosting you here at Hotel Lucerna! We hope to see you again soon.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Author, Hotel Management
Estimado cliente. Gracias por tomarse el tiempo para compartir tus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal y compañeros hicieron que su estancia fuera agradable. Esperamos verle pronto. Es un placer atenderle!
by A verified traveler from Oakland
Posted 24 Nov 2024
In must of a city that it’s trying to cope with issues we at times need a safe refuge where one safety is valued. The staff is dedicated to making your stay enjoyable. There is a small restaurant that work well for breakfast. Parking is free and valet provided. Rooms clean.
Comment from Hotel Management
25 Nov 2024 by Author, Hotel Management
Thank you very much for your great review and comments! We are pleased to know that we met your expectations. We value it very much.
by A verified traveler
Posted 22 Nov 2024
I had stayed in this property before many times. This was my first time getting the VIP treatment without asking. Great job Lucerna personal.
Comment from Hotel Management
25 Nov 2024 by Author, Hotel Management
We are happy to receive your positive evaluation and receive your comments about your stay. We are very pleased to know that you had a pleasant experience.
by A verified traveler
Posted 22 Nov 2024
love it
Comment from Hotel Management
25 Nov 2024 by Author, Hotel Management
THANK YOU! Dear guest, your comments are of great value to us, our commitment is to provide you with excellent quality services and attention.
by A verified traveler
Posted 4 Nov 2024
Súper clean & great service ! Has easy transportation and if you reserve shuttle day before flight, free transportation to airport !
Comment from Hotel Management
5 Nov 2024 by Author, Hotel Management
Thanks for share your experience. Our apologize for the issues during the stay. We are working in our facilities to meet your expectations.
We hope to serve you soon.
by A verified traveler
Posted 17 Oct 2024
Very good hotel
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Thank you so much for such a great review! We appriciate your feedback and hope to see you back soon!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Gerente de servicio al huesped., Hotel Management
Gracias por regalarnos tan excelente calificación! Gracias por elegirnos como sus anfitriones en la Ciudad, Gracias por su preferencia.¡
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Gerente de servicio al huesped., Hotel Management
Estimado huésped: ¡Fue un placer recibirlo en Hotel Lucerna! Esperamos volver a verle pronto. Gracias por todo. Valoramos mucho su excelente calificación.
by A verified traveler from San Diego
Posted 4 Oct 2024
We were very comfortable here at the hotel. Good service (except when they tried to make us move for playing a board game in the lobby), beautiful property, nice pool. The food/bar is exorbitantly expensive, though we had great drinks from the bartenders. Happy hour was nice--free drinks and snacks in a cozy room!
Comment from Hotel Management
7 Oct 2024 by Guest service manager, Hotel Management
Dear Thank you very much for your preference and for taking the time to send us your comments after your stay. We are very sorry for the situation you shared with us, as we told you it was a misunderstanding, it was not the intention to make you uncomfortable, we spoke at that time with our staff to avoid these inconveniences. We reiterate that we are committed to you and our guests and for them we work every day to continue improving. We apologize for the inconvenience, reiterating our commitment to providing you with excellent quality services and attention. We remain committed to you, we hope to have the opportunity to serve you again at home. If there is any additional need, do not hesitate to tell us. We are at your service.Sincerely.
