Ratings based on 221 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
They had other guest drinking and being loud right outside the hallway and we were able to hear everything from our room. Rooms are not as described online.
Definitely do not recommend !
When ask to speak to management they said they were in a "meeting" and if i would like to leave me information to get contacted later when available, but no has contacted me.
Have not any luck getting a rufund for cancelation.
by A verified traveler
Posted 26 Oct 2023
No hot water, cold only.
Comment from Hotel Management
28 Oct 2023 by Ecommerce, Hotel Management
Estimado Huésped: Me permito presentarle mis más sinceras disculpas por el inconveniente que se presentó, se tomaron cartas en el asunto con mi Gerente de Servicio al Huesped quien estará reforzando la capacitación del personal y tomado las medidas necesarias para brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Deseamos nos dé la oportunidad de servirle nuevamente y lograr borrar esa mala imagen que se llevó de nuestro servicio, quedo a sus órdenes para cualquier comentario adiciona
by A verified traveler
Posted 1 Jan 2023
Comment from Hotel Management
19 Apr 2023 by Ecommerce Manager, Hotel Management
Nos ponemos muy felices de recibir este tipo de comentarios, esperamos que tu estadía en haya sido increíble. ¡Indudablemente te esperaremos próximamente!
by A verified traveler
Posted 27 Nov 2022
Nada que ver con las fotos, tratamos de quedarnos y aguantarnos pero no pudimos soportar lo sucio que estaba, nos fuimos y perdimos el dinero
Comment from Hotel Management
28 Nov 2022 by Ecommerce Manager, Hotel Management
Buenos días Victor. Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su próxima visita sea mucho mejor.
by A verified traveler
Posted 18 Nov 2022 on Travelocity
Friendly, clean, i found a lizard i guided out side. No safe for your valuables.
They had air conditioning, tv, wifi, restaurant and parking.
The place is a bit to outdated.
Comment from Hotel Management
19 Nov 2022 by Ecommerce Manager, Hotel Management
Thank you for taking the time to post your comments about your recent experience at the Hotel La Riviera Culiacan . We feel honored that you've chosen us
by A verified traveler
Posted 30 Aug 2022
Needs to be upgraded but for price and clean you cant really complaint food options are good
Comment from Hotel Management
30 Aug 2022 by Ecommerce Manager, Hotel Management
Querido Jonyer ¡Estupendo! muchas gracias por tus comentarios y por tu confianza. Esperamos verte pronto en tu próxima visita en
by A verified traveler
Posted 18 Apr 2022 on Hotels
Staff was very nice and accomadating. The room was small and not in greatest condition but for a Motel 6 kind of place it was ok not really great. My issue was with entrance very steep entrance like reaching top of rolar coaster ride and going straight down. When we complained they were nice enough to give us a number we could call so they could open a back entrance, that was very helpful.
Comment from Hotel Management
19 Apr 2022 by Ecommerce Manager, Hotel Management
We are thrilled to read your visit was excellent. We also appreciate you took the time to highlight the service that you thoroughly enjoyed.
We look forward to welcoming you in a not so far future.
by A verified traveler
Posted 18 Apr 2022 on Hotels
Comment from Hotel Management
19 Apr 2022 by Ecommerce Manager, Hotel Management
Fue un placer recibirle, lo esperamos pronto.
by A verified traveler
Posted 10 Apr 2022 on Hotels
Comment from Hotel Management
12 Apr 2022 by Ecommerce Manager, Hotel Management
Esperamos su próxima visita.
by A verified traveler
Bad
Posted 11 Dec 2021 on HotelsThey just lie about everything supposedly they have renewed their rooms and is is not true… rude front desk I ask for a king size bed and answer was “don’t have any and o can’t get reed of a customer for you (I mean I know that but I was just asking something) as simple as saying I’m sorry I do not have any available at this time
Comment from Hotel Management
15 Dec 2021 by Ecommerce Manager, Hotel Management
Lamentamos mucho el inconveniente presentado, vamos a revisar la situación con el personal a cargo, acepte nuestras disculpas nos sentimos muy apenados. Aseguramos que tomaremos cartas en el asunto.
