Ratings based on 287 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Loved it great staff & service totally recommend!
by A verified traveler
Posted 9 Jan 2025
I'm giving this property five stars due to the helpful and kind people who worked here, the comfortable bed, the breakfast, and the property's overall aesthetic appeal. Overall the location is ideal. I will state that due to precaution in the area, this hotel was the best to stay as close to the historical center, in order to see Hernan Cortez's castle, and nearby good restaurants. I would caution anyone to go over 10 miles radius from this location. If you stay nearby, even at night you will due fine. There are good restaurants and bars within walking distance to this hotel.
As far as amenities, this hotel does not provide wash cloths, which I know Americans like. I personally went out to a city market and purchased a luffa sponge. The only other thing that this hotel doesn't provide, and it is an utter inconvenience is a hairdryer. None of the rooms here have a hair dryer, and I discovered (with wet hair) I had to visit the front desk who had the hair dryers under lock and key. I had no idea, but I guess this area considers hair dryers like i-Phones?
by A verified traveler
Posted 5 Jan 2025
The staff were friendly and accommodating! Changed our room when we complained about the noise in our street facing room! They upgraded us to a nicer room with a bigger bed.
by A verified traveler from Oakvile
Posted 14 Dec 2024
Todo maravilloso, especialmente el Sr. Alejandro que estuvo pendiente de nuestra estancia y nos facilito transporte seguro en cuernavaca. El hotel impecable y el restaurante muy buena comida y servicio.
by A verified traveler
Posted 12 Nov 2024
Alejando was always offering to help with my luggage and asking me if everything in my room is ok. Breakfast was delicious, only a few minutes walk to downtown. I would stay here again.
by A verified traveler
Excelente servicio
Posted 13 Oct 2024 on HotelsEl servicio es excelente, la atencion ni se diga! El sr alejando muy amable siempre con buen animo
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Alejandro was very accommodating and attentive. He was our go to whenever we had questions or requests. Our stay was very delightful, the place was beautiful and well kept, I would love to stay here next time im in cuernavaca again!
by A verified traveler
Posted 30 Sep 2024 on Hotels
Alejandro, en recepción, nos dió un gran servicio
by A verified traveler
Posted 23 Sep 2024
The Staff, is friendly, especially Mr. Alejandro Zavaleta, who was ready to assist in everything.
