Ratings based on 49 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Several nights stay
Posted 19 Aug 2020 on HotelsWanted a place near historical area. Nice location. Friendly service. Quiet location on the main street & close to everything. wanted to check out Cuernavaca as a possible place to move to. We'd stay there again.
by A verified traveler
Posted 11 Jan 2020 on Hotels
by A verified traveler
Posted 4 Dec 2019 on Hotels
by A verified traveler from Calgary, AB
Posted 3 Dec 2019
A small hotel with a great location, very friendly and helpful staff, and scrupulously clean. It has a lovely terrace where yiu can relax in the evening. It has no amenities, but in such a convenien location, they are not needed.
by A verified traveler from Cuernavaca, México
Posted 25 Oct 2019
I am a native Spanish speaker and have traveled widely in Latin America and Spain for decades now; I do not write negative reviews lightly. I'm sorry to have to here.
Internet on the 3rd floor comes and goes (emphasis on goes) and is unreliable. They have advertised wi-fi and yet it's not reliably provided; signal can be weak at best, and you'll waste time waiting for it. Wholly insufficient light in the room to read (there is a whopping one light bulb in the third floor double room, and it’s clouded in the fan light). The windows don’t compensate significantly because of location, size, and reliance on weather – they just need to spend a small amount on more light and it doesn't seem to have occurred to them. Morning cleaning begins at 7:30 loudly on the terrace with full equipment banging on the room doors (no exaggeration), staff there loudly waking you at an unreasonable hour or assuming that the room is vacant despite you having paid and checked in. No telephone in the room. Day one the staff walked in on me lying in bed without knocking on the door - it didn't even occur to her, yet it was only eight AM. Day two when I asked the man sweeping and banging my door with the broom to have some respect he challenged me.
This place is not bad if it were free, but do *not* be fooled by the name. This is a location that has not earned my respect or appreciation. I stand by my review; this was disappointing.
Comment from Hotel Management
29 Oct 2019 by Hotel , Hotel Management
Buenas tardes!! Su reservación fue por una noche y al día siguiente pidió una noche más, si le había Parecido tan mal nuestro hotel porque se quedó nuevamente otra noche? Creo que usted tampoco conoce la educación al salir azotando la puerta de la salida es una pena porque es el primer extranjero que recibimos que tiene ese comportamiento grosero con la señora que estaba en recepción y si busca un lugar gratis para hospedaje definitivamente se equivocó en escoger ciudad y hotel. Del wifi si lo hubiera comunicado al personal se le entregaba la otra contraseña que se utilizan en los últimos pisos. Lo de la persona que barría ya se le llamo la atención. Saludos
by A verified traveler from Australia
Posted 13 Oct 2019 on Wotif
Staff were very nice, good clean rooms. Recommended.
by A verified traveler
Posted 10 Oct 2019
by A verified traveler from Mexico city
Posted 9 Sep 2019
this is a litlle, comfortable, warm, well-located palace, excelent under all views. Please, do not miss the opportunity to sytay there. I and my wife are loving it.
Comment from Hotel Management
28 Sep 2019 by Hotel, Hotel Management
thanks for your comments!! See you soon back !!
by A verified traveler from USA
Posted 23 Jul 2019
A nice find in Cuernavaca. Simple hotel, close to the center. Good value for money. Staff were pleasant & helpful, but none spoke English.
Note that it's on a narrow street with a lot of traffic. If you want quiet, request a room away from the street. Also, there is no sign on the front, so finding it could be a little tricky.
All in all, a good place. Would recommend.
Comment from Hotel Management
28 Jul 2019 by Hotel, Hotel Management
Gracias por los comentarios!!!
by A verified traveler from Ca
June 2019
Posted 20 Jun 2019 on HotelsWe had a great time at this hotel. The staff was so friendly and kind! It was cozy and we would definitely stay again.
Comment from Hotel Management
28 Jun 2019 by Hotel, Hotel Management
Gracias por los comentarios!! Los esperamos pronto de regreso l!!
